FAQ

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Audience

Subjects

Account Assistance

  1. How do I create an Illinois workNet account?

    ​To create an Illinois worknet account:

    1. Go to the Illinois workNet home page.
    2. Click on Sign Up in the header.
    3. Fill out all of the required information.
    4. Click save.
  2. How do I get My Dashboard to work on my Mac or iOS device?

    ​Follow these steps for My Dashboard to work properly on your devices:

    Safari Browser:
    Open Safari and select Preferences > Privacy > Block Cookies and other website data > Change to “Never"

    iOS:
    Go to Settings > Safari > Block Cookies > Change to “Always Allow”

  3. How do I reset My Illinois workNet password (I forgot my password or user ID)?

    To reset your password:

    1. Go to the Illinois workNet Home Page and click on "Log-in" in the header.
    2. Click on "Forgot Password?" next to the password field.
    3. Select Option 2 and enter your username/email address, date of birth and answer to your secret question.
      Or
      Select Option 1 to have a link sent to you via email to re-set your password.


    NOTE: the email you enter must match the email connected with your Illinois workNet account or you will not receive the password reset email. If you are not sure of the email with your account we recommend option 2.

  4. How do I update my Illinois workNet Profile?

    ​To update your profile:

    1. From any Illinois workNet page click "Log-In" from the header.
    2. Enter your username and password and click "Login".
    3. Click "My Dashboard" from the header.
    4. Click "Upate My Profile" from your left menu.
    5. Update your account information and then scroll down and click "save" at the bottom of the page.
  5. I am trying to find My Dashboard. I have used it before and I cannot find it.

    After you log-in to the Illinois workNet website you will have a "My Dashboard" link in the upper, right corner of all Illinois workNet pages.

  6. I created an account and recieved an email to verify my account. Do I have to do this? What is the purpose?

    ​We have recently implemented the confirmation process to our account registration for security reasons, and to ensure that it is an actual person creating the account. This process is fairly common practice, used to protect the system and all customer information. We understand that this is adding an additional step, but you only have to click the link (or copy and paste the link) from the email and your account is verified. You can then login and continue to utilize Illinois workNet’s tools and information.

    If you do not verify your account you will not be able to login and utilize certain tools on Illinois workNet. So we encourage you to verify your account right away to get started using the site!



  7. I have an Illinois workNet account that I did not create. Where did it come from?

    When you visit an Illinois workNet Center or another center that offers WIOA services a Career Planner may have created an Illinois worknet account for you. You can use the pasword recovery information to get logged into your account.

    To reset your password:

    1. Go to the Illinois workNet Home Page and click on "Log-in" in the header.
    2. Click on "Forgot Password?" next to the password field.
    3. Select Option 2 and enter your username/email address, date of birth and answer to your secret question.
      Or
      Select Option 1 to have a link sent to you via email to re-set your password.

    If you are unable to get logged into your account please contact us for further assistance.

  8. What if I have multiple accounts with Illinois workNet and need to remove them?

    If you have multiple accounts with Illinois workNet please email info@siuccwd.com and we can work with you on getting accounts inactivated until you only have one remaining account.​

  9. Why can't I log-in to the account I just created?

    After creating an Illinois workNet account, you will be sent a confirmation email with a link to activate your account. Once you click on this link, you will be able to log-in and access your account anytime.

    If you have checked your email and do not see the confirmation email from Illinois workNet, make sure to check your junk or spam folder in case it was routed there.

Adult Education

  1. How do I get a copy of my GED?

    ​You should contact the location that you took the GED exam, they should have the information you are requesting. Another option is to contact the Illinois State Board of Education (ISBE).

Assessments - NOCTI

  1. How many times can someone take the NOCTI 21st Century Skills Assessment?

    There are unlimited attempts for completing the 21st Century Skills Assessment through Illinois workNet.​​​
  2. What is the NOCTI 21st Century Skills Assessment?

    There are various options for work readiness assessments. The following are a few reasons why the 21st Century Skills Assessment is offered through Illinois workNet.

    • NOCTI is a leading provider of high-quality occupational competency assessment products.
    • It is one online assessment (not multiple assessments) that can be completed in one 2-hour session or two 1-hour sessions and offers text-to-speech.
    • It can be used with adults, dislocated workers, and youth. The questions are “real world,” so all three audiences can relate to them.
    • It is aligned to the national direction of Department of Labor Employment and Training Administration competency model and the Department of Education’s vision of career clusters.
    • The assessment supports foundational skills needed by all employees. It focuses on 13 areas (of which Math, Reading and Locating Information are a small subset).​
  3. When are the NOCTI 21st Century Skills Assessment results available?

    The initial results are available at the end of the NOCTI assessment. The official scores are available within 48 hours after being submitted to NOCTI. Scores are automatically submitted to NOCTI upon completion of the assessment.​

Assessments - Observational

  1. What is the Observational Assessment?

    It represents a human, third-party verification of skills demonstrated by a person over a course of time. Unlike tests that measure skill comprehension, observed assessments provide verification that a person demonstrates proficiency under real world conditions. Skills such as verbal communication and self-control are extremely difficult to measure on a test and are better measured by observation. This assessment aligns to how businesses use personal references to verify a person’s skills.

    This assessment is conducted by a teacher, instructor or program manager using their observations. This is not a test that a person takes on paper or online.

    It should only be used in a program where a person’s skills are observed multiple times in different situations over a course of time. We recommend a minimum 6 week observational period. This ensures that a skill set is habitual versus a temporary performance.

    It should be used formatively to support a person’s skill growth. Ideally, a person gets assessed at periodic intervals over the course of a program and is provided feedback on how to improve. Unlike tests that can lose efficacy the more they are given, observed assessments are only impacted by the assessor’s ability to measure observed behavior.​

Benefits & Services

  1. How can I get help paying my mortgage?

    ​The Illinois Foreclosure Prevention Network (IFPN) provides services and resources for various state agencies and non-profit agencies that can help guide you through the process of weighing your options that could help you stay in your home.

  2. How do I apply for Unemployment Insurance (UI)?
    Audience: Laid Off Worker

    ​Visit the Illinois Department of Employment Security (IDES) website where you can file online or locate an office to file in-person.

Career Readiness Actvities

  1. How do I access and print my skills and interest assessment results after I have completed them?

    ​1. You can access your assessment results by logging into your Illinois workNet account and going to you "My Dashboard".

    2. Next You will Select My Assessments.

    3. Now you can select Skill and Interest Survey Results.


    4. Select the activity you want to see or print results for.

    5. Then click Restore on the top right to see and print your results.

    Do you need additional help with the skills and interest profilers? Use the guides below for more assistance:

Company Layoff Pages

  1. What if I don't see my company on the Company Layoff Search page?
    Audience: Laid Off Worker

    ​ If you’ve been affected by a job layoff but cannot find it within the search, select the Layoff Recovery Step Guide from the menu for state-wide resources.

General

  1. Is my Social Security Number secure on the Illinois workNet portal?

    Illinois workNet secures Social Security Numbers by encrypting them. This means that the information is “scrambled” in a way that no one else can understand it.​

Illinois JobLink

  1. How do I reset my password for my Illinois JobLink account?

    ​The Illinois JobLink website is provided through the Illinois Department of Employment Security (IDES).

    If you need assistance with your password please contact IDES.

Illinois workNet Center

  1. How can I find an Illinois workNet Center?

    ​To find an Illinois workNet Center close to you click on the link below and search via City, ZIP Code, or County.

    Illinois workNet Service Finder

    You will see a list of Illinois workNet Centers, Satellite and partner sites. 

    Be sure to select an Illinois workNet Center because not all Satellite or partner sites provide WIOA services.

    To see the services that the sites offer, click on the link to View Services.

    Click on Filters to narrow your results by what services you’re looking for. Click on Legend to find out what the icons used mean.

  2. Where can I find Illinois workNet Center and other Illinois workNet Partners?

    You can search by City or ZIP Code for your local Illinois workNet Center and other Illinois workNet Partners here: https://www.illinoisworknet.com/Connect/Pages/LocationSearch.aspx.​

    Steps to take:

    1. Go to https://www.illinoisworknet.com/
    2. Select "Illinois workNet Service Finder" under the Network & Connect menu
    3. Search by City or ZIP Code

jobPrep App

  1. Are there plans for future releases? 

    ​Yes, we have some great updates and changes in the works.​

  2. Can I register for a free Illinois workNet account from the jobPrep app? 

    ​Yes, you can register for an Illinois workNet account from the jobPrep app. Once you create this account you can log in to Illinois workNet from any computer or mobile device.​
  3. Do I have to have an Illinois workNet account to use the jobPrep app?

    It depends on the device.  If you download from the Android or Amazon market you are required to log in with your Illinois workNet account.  If you are using an iPhone, you are not required to have an account.
  4. How can I give Illinois workNet my feedback? 

    This app is for you, so we're listening for your feedback. Please email info@illinoisworknet.com with your comments or concerns, and use the subject “jobPrep App Feedback”.​
  5. What are the main features of the jobPrep App? 

    The app allows you to find training programs, local services, events, job openings, articles, network with others, and bookmark your favorites.
  6. What devices can I use if I download the jobPrep app from Amazon?

    ​The jobPrep app is available from the below devices through Amazon:

    • Kindle Fire HDX 7 WAN (3rd Gen)
    • Kindle Fire HD 7 (3rd Gen)
    • Fire HD 7 (4th Gen)
    • Fire HDX 8.9 WAN (4th Gen)
    • Kindle Fire HD 8.9 WAN (2nd Gen)
    • Kindle Fire HD 8.9 Wifi (2nd Gen)
    • Fire HDX 8.9 WiFi (4th Gen)
    • Kindle Fire (2nd Gen)
    • Kindle Fire HD 7 (2nd Gen)
    • Kindle Fire HDX 7 WiFi (3rd Gen)
    • Fire HD 6 (4th Gen)
    • Kindle Fire HDX 8.9 WAN (3rd Gen)
    • Kindle Fire HDX 8.9 WiFi (3rd Gen)
    • Fire phone
    • Blackberry Devices (supported devices)
    • Non-Amazon Android (Non-Amazon Android)



  7. What is the jobPrep app?

    ​jobPrep is for anyone in Illinois who wants help preparing for a new job or job search. jobPrep provides tips about what employers want from job candidates and connections to service locations.

    jobPrep is available on Google Play, iTunes, Amazon, and by searching "jobPrep".

  8. What OS versions will the JobPrep app work with? 

    Android 4.0 and higher, iOS 7.0 or later​
  9. What smartphones are compatible with the jobPrep app? 

    The jobPrep app is compatible with Android mobile devices version 4.0 and higher and iPhones with iOS 7.0 or later.
  10. Where do I download the jobPrep app? 

    Go to either the Google Play Store, Apple App Store, or Amazon and search for the keyword "jobPrep." Select and download to get started.​

  11. Why do I need to log in to my Illinois workNet account? 

    Logging in to your Illinois workNet account allows you to personalize the app for your location and allows you to bookmark specific items you want to return to.
  12. Why does the jobPrep app crash every time I open it? 

    You have an outdated version of the app.  Uninstall the jobPrep app that is on your phone and reinstall the app with the most recent release.​
  13. Why is the app being slow and not displaying properly? 

    Check your network connection. If you are using Wi-Fi to connect to the jobPrep app, try an alternate Wi-Fi connection. If one works and the other does not, it is likely that the Wi-Fi connection does not accept SSL or is blocking the jobPrep app. Note: If you have a network connection but Wi-Fi is turned on, your device will default to the Wi-Fi connection.​

  14. Why is the app not updated on my phone?

    Illinois workNet released a new version of the app ​in March 2015. For Apple users if your apps do not automatically download you will need to go to your app store and see what updates you have, the jobPrep app will be one of them. For Android users you will need to delete the old app and re-download the new app.

  15. Why isn't the JobPrep app working? 

    If you are having issues with the app, try uninstalling and reinstalling the app (see below).

    To uninstall the jobPrep Android app:

    • From your home screen, press the menu button and select "Applications."
    • Select "Manage Applications."
    • Select "jobPrep."
    • Tap the "Uninstall" button at the top.

    To install the jobPrep Android app:

    • Open the Google Play store or another app store that features the jobPrep app.
    • Search for the keyword "jobPrep."
    • Select "Download" and accept the permissions.
    • Once the JobPrep app finishes downloading, open the app.

    To uninstall an application purchased or otherwise installed from the iPhone App Store, simply do the following:

    • Hold your finger on either the icon for the application you wish to uninstall or any other icon until the icons on your home screen begin to shake or wiggle (the same action you take to move or re-arrange home screen icons).
    • Click the "x" in the upper left hand corner of the icon for the application you wish to remove.
    • Confirm you want to delete the application.

    If you want to re-install the application at a later time, simply visit the App Store and select the application again.​

Jobs

  1. How can I search for a job?

    You can search for jobs with the Illinois workNet JobFinder.

    Use the advanced search options to expand your results: experiment with keywords, open up the distance and use your ZIP code, select your job sector and position type desired.

  2. Was the Illinois Skills Match website replaced? 

    Yes, the Illinois Skills Match website has been replaced with Illinois JobLink.
     
    To visit the new website, click here.

Policy

  1. Does Illinois workNet link to external websites?

    Illinois workNet links to many external sources throughout our website. These links can also be used in email communications. Please view our Privacy Policy to learn about our disclaimer of external links.

Programs

  1. I recently lost my job. Can I apply for Unemployment Insurance online? 

    The Illinois Department of Employment Security (IDES) offers an online application process for filing Unemployment Insurance claims. Follow this link​ to start your Unemployment Insurance claim process.

Reporting a Layoff

  1. How do I report my layoff?
    Audience: Laid Off Worker

    Select your layoff type below to learn how to report your layoff:

  2. What is a Trade layoff?
    Audience: Laid Off Worker

    A trade layoff is due to increased imports or production shifted out of the United States.

  3. What is a WARN Layoff?
    Audience: Laid Off Worker

    ​The Illinois law is very similar to the Federal WARN act. However, there are some important differences between the two laws:

    Federal WARN  - Applies to employers with 100 or more full-time workers

    Definition of “Mass Layoff” triggering notice requirements:

    • 50 or more full-time employees are laid off if they constitute one-third or more of the full-time employees at the site, or
    • 500 or more full-time employees

    Illinois WARN  - Applies to employer with 75 or more full-time workers

    Definition of “Mass Layoff” triggering notice requirements:

    • 25 or more full-time employees are laid off if they constitute one-third or more of the full-time employees at the site, or
    • 250 or more full-time employees
  4. Who can I contact about the WARN Act in Illinois?
    Audience: Laid Off Worker

    ​Contact the Department of Commerce and Economic Opportunity Bureau of Workforce Development: 
    John Ray
    (217) 558-2432

    Reporters please call:

    Dave Roeder
    (312) 814-6015

    Izabela Miltko
    (312) 814-2384

  5. Who can I contact about Trade layoffs in Illinois?
    Audience: Laid Off Worker

    Illinois Trade Program Contact Information:

    Susan Boggs
    Illinois TAA Coordinator
    Illinois Department of Commerce & Economic Opportunity
    Office of Employment and Training
    500 East Monroe, 9th Floor
    Springfield, IL  62701
    FAX:  (217) 557-5506

  6. Who can I contact if my layoff is local and not WARN or Trade?
    Audience: Laid Off Worker

    Use the Company Layoff Search page to see if your layoff has already been reported by searching by company, city, or layoff date.

    • If your layoff is listed, click on it and select the Service Locations tab to contact your local Illinois workNet Center.
    • If you're layoff is not listed use the Illinois workNet Service Locator to find an Illinois workNet Center near you to contact.​

Resume Builder

  1. How do I access the Resume Builder

    All you need is an Illinois workNet account to access the Resume Builder. If you do not have an account, click Sign Up at the top of the screen. If you already have an Illinois workNet account, click here and log-in to get started.

  2. What can I use the Resume Builder for?

    Illinois workNet's Resume Builder is the ultimate job prepping tool and has the following features:

    • Resume Builder,
    • Cover Letter Builder,
    • Portfolio Builder,
    • Skills Assessment, 
    • Interview Prep,
    • Video Resume,
    • Website Builder (similar to LinkedIn), and
    • Resume and Cover Letter samples.
  3. What is Optimal Resume?

    ​Optimal Resume is our resume builder that is FREE to all Illinois workNet account holders.

Trade Adjustment Assistance (TAA)

  1. Are There Other Ways to Find Out What Petitions Have Been Certified?
    Audience: Laid Off Worker

    ​There are multiple ways you can find if your worker group is Trade certified.  You can check this Illinois listings below or you can go to the USDOL website and search for your employer. 

  2. How Can I Qualify for These Benefits?
    Audience: Laid Off Worker

    ​The first step to receiving TAA benefits and services is to file a petition online or by mail with the U.S. Department of Labor (DOL).  Petitions are available online, or available in English or Spanish and may also be obtained at your Local Workforce Area American Job Centers.

  3. What Benefits Can I Receive If My Petition Is Certified?
    Audience: Laid Off Worker

    Employment and Case Management Services - Skills assessments, career counseling, supportive services, information on growth occupations, and many more.

    Training Benefits - Up to 130 weeks of remedial, occupational or other types of training geared toward suitable employment that will result in employment of 80 % of the prior wage with equal or higher skill level.

    Trade Readjustment Allowances (TRA) - Up to 130 weeks of wage subsidies for workers enrolled in full time training within the enrollment deadlines. The worker must also document daily attendance and meet 60 day benchmarks for continuation of these benefits.

    Reemployment or Alternative Trade Adjustment Assistance (RTAA or ATAA) - A wage subsidy for up to two years available to workers age 50 or over who are reemployed at annual wages of $50,000 or less. The program pays 50% of the difference between the workers old wage and the new wage for the defined period.

    Job Search Allowance - Possible reimbursement for pre-approved Job Interview costs outside the worker’s commuting area.

    Relocation Allowance - Possible reimbursement for pre-approved relocation costs for verified suitable employment outside the worker’s commuting area.

  4. What Happens After DOL Receives the Petition?
    Audience: Laid Off Worker

    ​Upon receiving a petition, DOL initiates an investigation to determine whether the circumstances of the layoff meet the group eligibility criteria.  After the investigation, DOL determines group eligibility to apply for TAA benefits and services. Workers in a certified group will be notified by their state, at which time they may apply for individual eligibility for benefits and services.

  5. What is the Trade Adjustment Assistance Program?
    Audience: Laid Off Worker

    ​The Trade Adjustment Assistance (TAA) Program is a federal program that assists U.S. workers who have lost or may lose their jobs as a result of foreign trade. This program seeks to provide adversely affected workers with opportunities to obtain the skills, credentials, resources, and support necessary to become reemployed.

  6. Who Are the Designated Contacts for Trade in Illinois?
    Audience: Laid Off Worker

    Susan Boggs
    TAA Coordinator Southern Illinois
    Office of Employment and Training
    Illinois Dept. of Commerce and Economic Opportunity
    500 E Monroe St, 9th Floor
    Springfield, IL 62701
    Phone: (217) 558-2474
    Fax: (217) 557-5506
    E-mail: susan.boggs@illinois.gov

    Patrick Campbell
    TAA Coordinator Northern Illinois
    Office of Employment and Training
    Illinois Dept. of Commerce and Economic Opportunity
    100 W. Randolph Street, Suite 3-400
    Chicago, IL  60601
    Phone: (312) 793-0538
    Fax: (312) 814-0999
    E-mail: Patrick.campbell@illinois.gov 

    John Ferry
    Special Programs Manager – UI/TRA Benefits
    Illinois Department of Employment Security
    1300 South 9th Street
    Springfield, IL 62704
    Phone: (217) 524-7898
    Fax: (217) 524-7900
    E-mail: john.ferry@illinois.gov

    Erik Hack
    ESS 1- RTAA
    Illinois Department of Employment Security
    1300 South 9th Street
    Springfield, IL 62704
    Phone: (217) 558-1276
    Fax: (217) 557-4924
    E-mail: Erik.Hack@illinois.gov

    James Cannon
    ESS 1 – TRA/Petitions
    Illinois Department of Employment Security
    1300 South 9th Street
    Springfield, IL 62704
    Phone: (217-785-5792
    Fax: (217) 557-4924
    E-mail: James.Cannon@illinois.gov

  7. Who Can File The Petition?
    Audience: Laid Off Worker
    • ​Three or more workers in the same firm or subdivision;
    • The workers’ employer;
    • A union official or other duly authorized representative of such workers; or
    • Local Workforce Area Operators (including State Workforce Agencies and Dislocated Worker Units).

  8. Who Do I Contact at the Local Workforce Area?
    Audience: Laid Off Worker

    ​This is a link to all Illinois Primary Contacts for the Local Workforce Areas where you directly apply for TAA benefits and services.

  9. Who Do I Contact If I am Moving to Another State?
    Audience: Laid Off Worker

    ​This is a link to all State TAA and TRA Coordinators.

Training Types

  1. How do schools and programs get included with CIS? How can a school/program request to be added?

    ​To be included in CIS a school must appear on the approved roster of schools from the Illinois Community College Board (ICCB) or the Illinois Board of Higher Education (IBHE).  IBHE also maintains the approved roster of Private Business and Vocational Schools.

    To request to be added to CIS please contact des.icrn@illinois.gov

  2. What is the ongoing update process for updating school and program information with CIS.

    ​Every December IDES sends a school survey to all schools in CIS.  Schools are given credentials to login, review and update their information.  The review process is normally completed in March and updated information is released to the production version of CIS in April.  At any time during the year schools can request updates by sending email to des.icrn@illinois.gov – changes are verified and typically promoted within 1 to 2 business days.  Programs of Study and Training are updated annually based on the rosters of approved programs received from ICCB and IBHE.

Unemployment Insurance

  1. How do I get a copy of my tax withholding statement (1099-G) from IDES? 

    Please follow this link​ to learn how to get a copy of the tax withholding statement (1099-G) from IDES.
  2. I receive Unemployment Insurance payments. Do I have to file form 1099-G with my taxes? 

    Unemployment benefits are subject to federal and state income tax. Each year, Form 1099-G is mailed by January 31 to those individuals who received UI benefits in the previous calendar year, using the last address on file. Alternatively, individuals can request to get the form online.

    Please follow this link​ for more information.

Workforce Innovation and Opportunity Act (WIOA)

  1. Can I search for WIOA Certified Training Providers in Illinois?

    Yes, you can search for programs by program name/keyword and ZIP code on Illinois workNet.

  2. How can I apply for WIOA Services?

    Illinois workNet Centers throughout Illinois provide WIOA services to individuals who wish to apply for available training programs, or obtain other services. ​

    To apply for Workforce Innovation and Opportunity Act (WIOA) Services you will need to contact an Illinois workNet Center. To find a location, search your ZIP code or select your area on the map here.

    You will see a list of Illinois workNet Centers, Satellite and partner sites. Be sure to select an Illinois workNet Center because not all Satellite or partner sites provide WIOA services. To see the services that the sites offer, click on the link to View Services.

  3. How can the training program I represent become Workforce Innovation and Opportunity Act (WIOA) approved?

    ​Training Providers can apply to become a Workforce Innovation and Opportunity Act (WIOA) Certified Training provider by filling out an application through the Illinois Workforce Development System (IWDS). This application will have to be approved by their Local Workforce Innovation Board.

    Follow this link to find the online Training Program Application.

  4. What can be used to show compliance with Selective Service when receiving WIOA funding?

    ​The following items can be used to show compliance with Selective Service:

    • Selective Service Registration Card
    • Selective Service Verification Form
    • Stamped Post Office Receipt of Registration
    • DD-214/Report of Transfer or Discharge
    • Career Planner Can Contact the Selective Service at 847-688-6888
    • Selective Service Registration Record (Form 3A)
    • Acknowledgment Letter
    • SDA/State Registration Process
    • Selective Service Advisory Opinion Letter
    • Selective Service Website
    • Locally Approved Selective Service Waiver

  5. What does WIOA do?

    ​The Workforce Innovation and Opportunity Act (WIOA) provides employment assistance, employment placement, and related regional key sector training.