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  • 2015

    Recruit and Retain Customer Service Representatives

    ​Customer service representatives can do so much for your business, including keeping your customers happy! They could be the glue that holds the customer relationship together for your business.

    Guest speaker Rochelle Simpson of Northern Trust Bank spoke about how you can find and keep the best customer service representatives to help your business grow.

    CSR ImageDid you know that there are 723 occupations to which customer service is considered a desired skill? During the webinar, we discussed how to tell if someone will be a good representative of your company based upon how they answer a variety of questions that you can include in during your interview process.

    The webinar also covered some ideas to use to coach your customer service representatives to outstanding performance and how to reward them for their performance.

    Download the webinar PPT presentation and use it to follow-along and take notes as you watch the archived webinar.

    Once you're done with this webinar, check out all of our Start a Business resources.


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