​Planning

• JTED-SNAP (EPIC) Request For Application (PDF)
  
• Supplemental Nutrition Assistance Program (SNAP) Employment & Training Manual (DHS Website)
• Monthly Recruitment Tool (Excel)
• Security and Privacy Controls Questionnaire (PDF)
• IES HIPAA Privacy Policy Training Attestation (PDF)
  
• IES Certificate of Understanding (PDF)
• EPIC Training Models (PDF)
  
• EPIC Procedures Manual (PDF) 12/18
  
• Training Program Closeout Timeline (PDF)
  

Computer Lab Inventory/Maintenance

Customer Handouts/Marketing

• Marketing Flyer (Region 1) (Region 2) (Region 3) (Region 4) (Region 5)
• Employer Outreach A Flyer (Region 1​) (Region 2) (Region 3) (Region 4) (Region 5​)
• Employer Outreach B Flyer (Region 1) (Region 2) (Region 3) (Region 4) (Region 5​)​​
• EPIC Poster (11 x 17)
  
• EPIC Marketing Outreach Plan (PDF)
• EPIC to SNAP Comparison (PDF​)
• General Intake Overview PPT - All Regions (English PDF) (Spanish PDF)
  
• Customer Orientation Handout (English-PDF) (Spanish-PDF)
• Map of Participating Counties by DHS Region (PDF)
• Photo Video Consent Release (English-WORD)(Spanish-WORD)
• EPIC Template (Word)

Worksite **Coming Soon

• EPIC Supportive Service Form (Word)
• EPIC Wage Timesheet (Excel)
• Worksite Agreement (Word)
• Worksite Assessment (Word)

Fiscal

• DOL Indirect Cost Guide (PDF)
• GRS User Manual (PDF)
• Monthly Production vs Cost (Excel)

End of Program **Coming Soon

​Instructions in Alphabetical Order

• Add EPIC Partner Sites to Service Locator (PDF)
  
• Request Staff Access to EPIC Tools (PDF)
  
• Application Example (PDF)
  
• Assessments in Illinois workNet (Webpage)
  
• Exemption Status & Retention Only Services Scenarios (PDF)
  
• Mandatory vs. Voluntary Customer Infographic (PDF)
  
• CBO - Application - New Cohort directions (PDF) 5/18
  
• CBO - Appointment Calendar (PDF) 4/17
  
• CBO - Assessment Dashboard & Tools (PDF) 9/17
  
• CBO - Benchmark Report Definitions (PDF) 4/18
  
• CBO - Case Note Writing Resource (website) 2/18
  
• CBO - Completing a 2151A (PDF)12/17
  
• CBO - Completing a 3085 (pdf) 4/17
  
• CBO - Conciliation Process (PDF) 7/17
  
• CBO - Customer Completion Status Instructions (PDF​) (formerly Exit) 10/17
  
• CBO - Customer Incident Reporting (PDF) 3/17
  
• CBO - Customer Search for Region 1 (PDF) 2/17
  
• CBO - DHS Forms Used and Progress Page Flow (PDF) 8/17
  
• CBO - Enrolled Customer Dashboard (PDF) 8/16
  
• CBO - Enrolled Customer Progress Page (PDF​) 4/18
  
• CBO - EPIC Supportive Service Form (Word)
  
• CBO - EPIC Wage Timesheet (Excel)
  
• CBO - Illinois Adult Learning Hotline (PDF)
  
• CBO - Individualized Services, Training and Employment Plan (ISTEP) Overview (PDF)​​ 12/17
  
• CBO - Initial Customer Intake Worksheet (PDF) 1/18
  
• CBO - Intake Flow Chart (Mandatory Participant PDF) (Voluntary Participant PDF) 6/16
• CBO - Intake Process (PDF) 8/17
  
• CBO - Observational Evaluation (PDF)
  
• CBO - Optimal Resume (PDF)
  
• CBO - Rejected Referral (PDF) 4/17
• CBO - Staffing Reports and Documentation (PDF) (DHS Policy) 7/24 
  
• CBO - Worksite Agreement (Word)
  
• CBO - Worksite Assessment (Word)
  
• CBO - Worksite Evaluation (PDF)
  
• CBO - Worksite Placement & Payroll (PDF) 8/17
  
• NEW CBO & DHS- New Cohort Intake Process (PDF) 6/14/18
  
• NEW CBO & DHS - Control Group Customer Progress (PDF) 6/21/18
  
• DHS - Appealing a Sanction with EPIC participants (PDF) 7/17
  
• DHS - Assign Customer to Training Program​ (PDF) 8/17
  
• DHS - Clearing Browsing History (PDF​)
  
• DHS - Conciliation Process (PDF) 1/17
  
• DHS - Customer Orientation Handout (PDF​) 6/16
  
• DHS - Customer Orientation Fillable Forms Handout (PDF) (Spanish PDF)
  
• DHS - Download videos (PDF) 
  
• DHS - During the Orientation (PDF)
  
• NEW - DHS Education Attainment Report (.PDF) 2-19
  
• DHS - Employed before CBO Engagement (PDF) 4/17
  
• DHS - Enrolled Customer Progress Page (PDF) 8/17
  
• DHS - EPIC Eligibility Review (PDF) 6/16
  
• DHS - EPIC Management Duties (PDF)
  
• DHS - Export a List from EPIC Dashboard (PDF) 4/16
  
• DHS - Intake Activities Tab (PDF) 12/16
  
• DHS - Orientation Checklist (PDF)
  
• DHS - Orientation Checklist Pod - Chicago (PDF)
  
• DHS - Orientation Checklist Feeder- Chicago (PDF)
  
• DHS - Policy on Gathering Information during Random Assignment
  
• DHS - Pre Orientation Questions (PDF)
  
• DHS - Prepare for the Orientation (PDF​)
  
• DHS - Random Assignment Steps (PDF) 7/16
  
• DHS - Rescheduling Customers for Re-engagement (PDF) 7/18
  
• DHS - Self Directed Training (PDF)
  
• DHS - Self Directed Training - Invitation Process (PDF)
  
• DHS- Staffing Reports and Documentation (PDF) (DHS Policy) 7/24 
  
• DHS - Training Suitability Interview Questions (PDF) 12/16
  
• DHS - Using the EPIC Intake Dashboard - (PDF) 6/16
  
• DHS - Updating Customer Information (PDF) 7/16
  
• NOCTI User Guide for Partners (PDF)​​
  

Final In-Person Resources 2-22-19

• FCC and EnT Priorities for EPIC Providers.pdf
  
• License2Work One Pager 2019_v03.pdf
  
• Pathways_Not_Punishment_Feb_2019.pdf
  
• The-Debt-Spiral-How-Chicagos-Vehicle-Ticketing-Practices-Unfairly-Burden-Low-Income-and-Minority-Communities-June-2018.pdf
  
• SNAP to Success Information.pdf
  

Chicago Job Council

• A Roadmap for SNAP E&T in Illinois (PDF)

City of Chicago Minimum Wage 

• Letter to Business Owners (PDF)
  
• Know Minimum Wage - English (PDF)
  
• Know Minimum Wage - Spanish (PDF)
  
• Chicago Minimum Wage Ordinance - English (PDF)
  
• Chicago Minimum Wage Ordinance - Spanish (PDF)
  

Customer Resources Shared by CBO's

Visit the Restricted Resources Page

Training Program Descriptions

The most current version of any training program will be found by clicking on the "View Available EPIC Training Programs and Providers" on the top of a customer invitation.

• Region 1 Programs.pdf
  
• Region 3 Programs.pdf
  
• Region 4 Programs.pdf
  
• Region 5 programs.pdf
  

Archived Instructions

Original Cohort Invitation Process

• Reverse Referral Process Final
  
• InviteCustomersToOrientationTrainingInstructions