Customer Support Center Partner Training Materials & Videos

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Tutorials

Webinars

Archived webinars and technical assistance videos for the Customer Support Center are posted as they become available.

Materials

Presentation Title & Materials	Presentation Description
Title: Manage Partner/Staff Access (User Management) Date: January 16, 2020 Materials: User Account Management (PDF)	Agenda Service Locator Overview User Management Overview
Title: Worksite Placement Date: December 19, 2019 Materials: Career Plan Builder Overview - Partner View (PDF) Career Plan Customer View (PDF) Worksite Placement and Payroll Upload (PDF)	Agenda Worksite Placement Overview Adding a Placement in the Illinois workNet Career Plan
Title: Resume Builder Date: December 5, 2019 Materials: Resume Resources (Webpage)	Agenda Resume Builder Overview View Customers' Save Resume Builder Items in the Customer Support Center.
Title: Assessments Date: November 21, 2019 Materials: Guide for Using Skill and Interest Surveys (Customer Guide) Guide for Using Employment 101 (Customer Guide) Guide for NOCTI 21st Century Skills (Customer Guide) (Partner Guide) Guide for Observational Evaluation (Customer Guide) (Partner Guide) Guide for Worksite Evaluation (Customer Guide) (Partner Guide)	Agenda Customer View of Assessment in Illinois workNet Assessment Tools for Partners
Title: Illinois workNet Career Plan Date: November 7, 2019 Materials: Career Plan Builder Overview - Partner View (PDF) Career Plan Customer View (PDF)	Agenda Career Plan Builder Overview Customer view of the Illinois workNet Career Plan
Title: Customer Support Center (CSC) Overview Date: October 31, 2019 Materials: Using the Customer Support Center	Agenda CSC Partner Guide Setting Up a CSC Group Customer Level Information
Title: Forum For Excellence Date: September 24, 2019 Presentation Materials: Free Online Career Plan and Resume Building Tools to Help Students Reach Their Career Goals PPT (PDF) Career Plan Builder Overview - Partner Instructions (PDF) Become a Partner Quick Start Guide (PDF) Booth Materials: Get Started in Employment 101(PDF) Illinois workNet Quick Start Guide (PDF) Illinois workNet Guides (PDF) Become a Partner Quick Start Guide (PDF) Related Resources Build a Career Plan in the Customer Support Center (Article) Resume Writing Guide (Webpage) Career Plan Instructions for Customers (PDF)	Presentation Summary: The Illinois workNet Career Plan is an interactive online tool for both students and instructors to provide career planning guidance to help students reach their career goals. This is a recent addition to a suite of free Illinois workNet online partner tools in the Illinois workNet Customer Support Center. This session will provide an overview of how: Instructors use the Career Plan Builder with students to review their assessments, set goals, create steps to reach those goals, provide links to related career planning tools, and communicate progress. Customers access their Career Plan and the tools available in their plan. Instructors and customers can access related tools such as the Illinois workNet Resume Builder.
Title: College Changes Everything Conference Date: July 18, 2019 Materials: PPT (PDF)