• Andi adjusted the contracts based on new information that was received. Please send Andi an email and cc Anita Battle-Morris if you feel like the details are incorrect.  
• The Release Notes video was recorded on Monday and should be posted late today or tomorrow morning.  
• We fixed several bugs, made some updates to the dashboard heads up graph and year end reports during this last sprint.

Q&A

• Exits: When a customer is exited, you have access to the customer until the 60-days after the exit date.  There is currently a known issue (bug) that is being worked on which may affect this.

• During that time, on you can add employment, and it will still count toward your contract outcomes.

• You can also add Measurable Skill Gains, Credentials, Success Stories or a follow up case note. 

• After 60 days you can add post-exit employment, however it will not count toward your contract goals.

• Don’t exit a customer unless you have added all of the information to them. If the customer is exited you cannot go back in and change the dates of activities, cannot add supportive services, and cannot add attendance. All this needs to be added before the customer is exited.  

• Customer Enrollment: To enroll a customer, go to the Intake tab > click Enroll and Add Activities > the enrollment date is captured then. You cannot add activities until the customer is enrolled.  

• If you have enrollment dates that are incorrect, please put in a Help Request and one of our Super Admins will correct it. Include the provider manager on the Help Request so they can check eligibility.

• We can only backdate to the first of the month that the referral was accepted.  

• Support Service Overrides: When you make a request, please include as much information as possible to justify the override.  The category is not enough; the category is documented, but the requirement is to write a short paragraph justifying that the cost is necessary to either get or keep a job or prevent a customer from sinking deeper into poverty which would further prevent employment.

• If your override has not been approved, that means you won’t get reimbursed for it.

• You should submit your overrides sooner than later. Right now, there is not a notification that there is a request. Only a row on the dashboard.

• If you have a problem, submit a help request and copy Michelle and your Provider Manager so that others can help with the follow-up on the review and approval.  

• Office Hours are every Wednesday from 10-11am

• Call Link: https://zoom.us/j/8449601274 ​

This is a technical assistance call and is intended for anyone who uses ISETS. This is safe space forum to ask questions and get help.  

IDHS Announcements:

• The last update and push was, Thursday, Oct 17th.  The release recording video was made available yesterday.  
• Link to Partner page with all recordings: https://illinois.webex.com/illinois-en/url.php?frompanel=false&gourl=https%3A%2F%2Fwww.illinoisworknet.com%2Fpartners%2FPages%2FISETStrainingmaterials.aspx 
• CJC Trainings: https://illinois.webex.com/illinois-en/url.php?frompanel=false&gourl=https%3A%2F%2Fwww.illinoisworknet.com%2Fpartners%2FPages%2FISETStrainingmaterials.aspx 
• We have made changes to the Staffing and Billing module and the changes have been outlined in the release videos. We did this because we had a lot of scenarios where providers were submitting the monthly reports and then making changes. We needed a process to see these changes being made.  We'll review the Staffing & Billing process now:
• We made sure all the staffing and billing reports are loading live data.  
• As you save those reports, it will still update the live data, however it will display either red or yellow depending on the changes being made.
• If something has been changed, it will show red as an amendment.  
• If there is a pending Supportive Service Override request, it will show as a yellow icon.
• We also put a soft lock on the Staffing and Billing Report.  After the provider goes in and checks all the boxes and clicks Submit Staffing Report. Once you hit that button, we assume all the data is correct  and no further changes are needed.  
• When the Provider Manager clicks Approve Staffing Report, changes can be made with your PM's approval, until the Billing Staff has approved their section. Then the entire Staffing and Billing Report is hard locked, and no other changes can be made.  
• After the Billing is approved, if any other changes need to be made, then a paper amendment will need to be submitted.  
• If you have entered an override in ISETS, please let your Provider Manager know that there is an override request so it can be addressed.   
• With the override you can click on the ! yellow icon and go to the customer profile and view it.
• These must be approved by an IDHS Manager. For questions, please contact Charles.hopkins@illinois.gov
• To “reopen" an already completed Staffing and Billing: 
• The Provider clicks “Request Staffing Changes" (purple button) and that will request that the provider manager open up the billing that was submitted to billing. 
• The Provider Manager then has a button that allow them to reopen the staffing.
• The partner and provider manager need to work through any approvals required and then submit the staffing again. 

Q&A

• Supporting Documents: The EDF form is now to be uploaded instead of emailing it. 
• Employment Report:  The individuals that are showing on this report are the participants who are in the employment period (open employment on an active participant). If you look and see one of the participants on the employment report is still showing, but their employment date is over 90 days past (ex. 10/24/22), you need to go in and exit that person.  If they do not have the correct 30, 60 or 90 days marked, it means you haven't added the case note for JR in the employment. If the Employment Verification says “No" it means that either you haven't uploaded Employment Verification or your PM hasn't approved it. Fix those issues then submit your report.
• JR) Job Retention: If a customer is working two jobs and Job A + Job B equals over 20 hours, then you need to enroll them in Job Retention. Be sure to look at the other activities too. If they are not still doing those activities, then close them. Customers by policy are only eligible for Job Retention if they were enrolled in a SNAP E&T activity before they got the job.  

Open Office Hours: Every Wednesday from 10-11am 

Call link: https://zoom.us/j/8449601274 

Next TA call:  Tuesday, November 5th at 3:00 pm

Next Release: Thursday, October 31th. ​

IDHS Announcements:

• In our release video we outlined the recent changes to the staffing and billing module. We are going to demo them here today because they are such big changes. We also sent out a written email that some of these changes were taking place.
• We also sent out a reason email that there is a bug that we found that is showing up in the assessment process. We expect a fix today or tomorrow. We will also demo the workaround for that error. 

 Demonstration

• Assessment Process Bug
• During the Assessment process (this only applies to customers who do not have an assessment) there were some questions that were not saving. We have been working to fix it and will let you know when we get a fix out. When you save it, there is an error page that says NOT AUTHORIZED. There were 5 or 6 questions that were not saving.
• Work around: Make the referral. If you go back to the customer record, in the referral section you will not see the referral and you will see the message that you need to complete the assessment to make a referral. If you go back to the customer assessment to finish it. Even though you have to start at the beginning, many of the answers are already filled in. Complete the assessment. This second time, it will go through. Once completed, the referral that you made will now display in the referral section. Use the work-around to keep moving forward.  
• Update on Staffing and Billing Module
• In the staffing and billing module we have a lot of reports, and every time someone changes it and saves it, it was only saving as of that date. Now it is showing live data all the time. It now has text that says exactly what was saved on what date.
• To reconcile the SSS, the partner needs to uncheck, verify and recheck the box. Then save the report again. 
• To reconcile the 4333, the provider manager needs to uncheck staffing complete on the customer, verify and recheck the staffing complete box. Then click the staffing report complete button again. 
• This is the first iteration of this change, and we want you to give your feedback to see if this is helpful or not.  
• If you are a Provider, after you have submitted your staffing and billing report, you are certifying that all of the changes have been made and it is complete.  
• If you make changes, you need to let your Provider Manager know and then reconcile these as you go through the staffing.
• We also added dollar amounts at the top of the 4333 to be compared against the support services. If the dollar amounts are the same, then you can move on without fixing the icons, but it is best to fix them.
• We have another change that is slated to come out, but we aren’t sure when it is coming. It would allow the Provider Managers to lock and unlock the report. People are making a lot of changes when it has been completed and it is becoming a bit chaotic.  

Questions & Comments

•   Employment Verification: We have some providers that are either not uploading employment verifications or documents are not uploaded properly. As you go through the employment report prior to your staffing the provider manager reviews the employment verifications and then checks the boxes they it has been verified. If any of your customers show “No” in the Employment Verified column, then it needs to be uploaded. 
• To Upload: Click the customer’s last name, go to the profile, click open the Employment section and under Verification, click Upload. If you are going through your employment report and submitting it as accurate and you have employment verification that you have not uploaded, then you are falsely doing this. Make sure you are uploading them, they are legible, and the Provider Manager will review and approve. 
• You must upload an employment verification within the 90-day job retention period
• Inactive vs. Exit: If a customer is not active and you are reaching out, and do not expect them to come back, then exit them. If they have been injured or you haven’t been able to reach them in a week or two, then make them inactive and keep trying to reach out. The recommendation is 30 days max for inactive. If someone doesn’t come back after 30 days, Exit them unsuccessfully. If they are inactive, it depends on their open SNAP E and T activities during the month, then they may still show up on the 4333.
• Snap cases in a different county: If a customer is enrolled in SNAP E&T, and lives in Illinois, and willing to travel to your facility, it is okay to serve them. It is their choice which provider they want to choose.
• Waitlists: There is no official policy on length of time on a waitlist. If you have a customer that you have accepted a referral for and you place them on a waitlist we recommend a maximum of 30 days. If you are not planning on working with that customer in the next 30 days, and you don’t have a place for them, you should reject the referral. If they get put on a waitlist it is your responsibility to keep in contact with them. If you cannot work them, then we need to make sure everyone is in the loop to see if there is anything else we can do for them. 
• Job Retention: A customer must be enrolled in a Snap E&T activity prior to gaining employment and getting job retention. Job Retention is 90 days.
• Adding Employment: When you have a customer who gains employment, you will go to the employment section on their profile and click add employment. You will enter all the information that is needed. 
• The item that determines what activities they are enrolled in is the *hours per week: 
• Under 20 hours per week = Part-time Employment / The activity that will show is E – Employment  
• More than 20 hours per week = Full-time Employment. The system will automatically enroll them in the Job Retention activity (a message will show up letting you know.)
• If a customer was originally working part time then gains full-time employment, Edit the employment hours in the employment record. The JR activity will be automatically added to the EP. Then you must close the other Snap E&T activities including (E-Employment).

Next TA call:  Tuesday, October 8th at 3:00 pm

Next Release: Thursday, October 3rd. ​

IDHS Announcements:

• Release Notes:  Latest release video is in production and will be posted today.  Please make sure you are watching the release videos prior to the TA calls. The release videos are posted here. *Bookmark this page.
• Contract Updates: Contracts are still being processed. The notices are being worked on that are going to be sent out to Providers.  Leticia Doe is the new Associate Director and can be reached at Letitia.doe2@illinois.gov for contract questions starting the middle of next week. 
• Office Hours for ISETS: Dee is having open office hours on Wednesdays at 10:00 am CST.  If no one shows up, Dee leaves the call around 10:40. She does not record during those meetings and it is first come first served, and shared with the DHS Youth project. Link: https://zoom.us/j/8449601274 
• Closing out FY24: We have been working with Provider Managers and Workforce Development to get all the FY24 data finalized and to make sure you don’t have any more changes. At the end of August when all that information is finalized in the system, we will run end-of-the-year reports and hopefully you will see the benefits of the system
• Billing changes for FY24 will be locked as of August 15th and no staffing and billing changes will be able to be made after that date. 
• Anything that is related to activities, exits, outcomes, and attendance will be open to make changes until the end of August.  Please get all of this data finalized ASAP.
• FY25 Priorities for ISETS: This year, we hope to focus on refining the system, making it easier to use and less complicated.  In FY25, now that we have a complete full fiscal year of data, the focus is going to be much more on streamlining work flows and getting you data insights to help you understand what is working and what’s not working for your programs.  A communication will be sent soon with more details.​

Questions & Comments

• Earnfare customers:  Earnfare customers should be exited as of June 2024 according to the current exit process. Then they can be re-enrolled for FY25 in July. Simply changing the status of a customer in the overview page or changing dates on the activities does not constitute an exit or enrollment.

• To check this: On the overview tab for a customer view the “Enrollment date” field on the left hand list. If this date is not July 2024 or later, this customer needs to be exited and re-enrolled for FY25. Please wait for further instruction from Tracey and Andi. A session will be scheduled with all Earnfare Providers to walk through the process.
• Revoke Consent button: The “Revoke Consent” button is a very infrequently used feature.  If a customer has decided they no longer want to participate in the program so much so that they do not what the provider to have access to their information, they can revoke the referral.  When we do this, it immediately removes that customer from your case load. There is a confirmation message to avoid accidentally revoking consent with a RED warning that will be added to the confirmation on August 22, 2024.
• We anticipate this is not something you will be using frequently but we go over that in the newest release notes video. 
• Referrals: When you receive a referral from DHS there are two sections: accept and reject. We are going through design discussions to make this section more user friendly and intuitive.  However, in the meantime here is a review of how this works:
• Accept:
• Typically, when you go in to accept a referral the bottom number should be clicked on not the top number in the referral section. 
• Regular Acceptance: Add the assessment and start date
• Wait List section: There might be a situation where you have more clients than you do open spots. You would accept this referral anticipating that they will be enrolled soon. Parameters are being discussed for the length of time a customer can have this status.  There is no current policy. But please don’t use this if you don’t need to and don’t keep people on a Wait list for more than a few weeks or months.
• To find pending referrals: You can find these in the dashboard. You can also filter the customer list using the Advance Filter and selecting “pending referrals by agency”. If you are a provider, you should be doing this every morning and run through these referrals. 
• Please respond to your referrals, there are a lot of them pending.  

Next ISETS updates:

• Thursday, August 22, 2024
• Thursday, September 5, 2024

Next TA call:  

• Thursday, August 29th at 9:00 am 

IDHS Announcements:

• Release Notes:  Next production push is Thursday, 7/11.  Please make sure you are watching the release videos prior to the TA calls. The release videos are posted here. *Bookmark this page.
• All providers must submit all FY24 data by August 30th, 2024!  You should have all of it done by the end of July. If you still have things that need to be fixed within the month of August, you will be able to do that in the system. However, you should probably make sure your provider manager knows you are making those changes.  If you need to make an amendment for billing, August 30th is the drop-dead date for any changes for FY24.  After that date, the system will completely block any changes to be made to FY24. Any changes to your data will need to be a paper amendment or any billing change will need to go through Court of Claims
• Finishing FY24 in ISETS: All FY25 contracts have been entered into the system. We will correct all the dollar amounts and goal numbers on the FY25 contracts as soon as we get the final draft from the contract departments and your provider managers.
• Bugs During the Start of FY25: Some providers were having trouble both entering FY24 reporting data AND enrolling FY25 customers. The issue has been resolved (as of 7/5) and you should be able to finalize your FY24 data as well as enroll new customers in FY25 in ISETS.
• S2S Financial Report: We did have some folks who were struggling with the Snap 2 Success financial report.  Changes to that report were demonstrated in the release notes video.  The S2S financial report, instead of having a straight 50% for everybody it now references your contract.  Instead of requiring you to put in 50%, it now looks at what is in the contract and requires that match percentage.  Please contact your provider manager, review your contract, and if you need something adjusted, pull Andi into a meeting.  If you need help putting in your numbers, please ask your provider managers and you can always call Andi into those calls as well.
• Welcome Letitia Doe! Letitia (La-teesha) is the new Associate Director of Workforce Development at IDHS. 
• Print Referral Error is still a known issue.

Questions & Comments

• 4333 Missing Customer: To be on the 4333, they have to an active SNAP E&T activity for the month you are trying to report.
• Referrals for Earnfare Customers Starting FY25: The ISETS system only requires an assessment every 12 months, but if you have someone in Earnfare and know they will need a new referral in FY25, you may want to start out fresh with an assessment update and new referral for everybody for FY25.  The system will let you enroll them if they have a referral within the last 12 months.  If they are still participating and that referral is from last October and their referral runs out, then you won’t be able to move forward with them in the middle of the year.  This procedure decision is up to you as a Provider.  
• Staffing and Billing Report: partner cannot see a Quarterly Interest Report for June. The quarterly interest report is still a known issue. * Note: this issue was fixed on 7/4/2024 and is no longer an issue. Please enter your Quarterly Interest Reports for the entire FY24 year by July 31.
• Social Security Number not on File: In our recent release notes video, we know that there are customers that are refugees or don’t have an SSN on file. For them the system will put, “not on file”.  Just verify with your provider manager that this person is eligible.  If they do have an SSN, they need to add it in the ABE system and then it will flow over to ISETS. 
• Help Requests: SIU must have the following information from you when you submit a new Help Request: 
• What page you were on in ISETS
• Where you were trying to accomplish
• What happened when you tried to do it  
• We need at least one customer name to triage the situation as an example.  
• If you don’t come back to the Help Request and answer the questions that I have asked in the response, then we will close your Help Request. We must be able to try to replicate your issue so to help the programmer figure out what needs to be fixed.

Next ISETS updates:

• Thursday, July  11, 2024
• Thursday, July 25, 2024

Next TA call:  

• Thursday, July 25th at 10AM *Note: this is an unusual time compared to our usual meetings

Normal TA call dates and times will resume in August.​

IDHS Announcements:

• Release Notes:  Next production push is Thursday, 6/13.  Please make sure you are watching the release videos prior to the TA calls. The release videos are posted here. *Bookmark this page.
• FY25 Program listings in ISETS: We are preparing to make changes to the ISETS system to accommodate entering in all SNAP Provider programs as SNAP to Success (S2S).  Essentially all programs would be listed as an S2S program with a variable match % depending on your contract. If there is no match provided by your agency the % would be entered as 0%.
• Amended Staffing & Billings: Parts of this module still need development so this did not go live last week. Stay tuned.

Questions & Comments

• Referrals to Your Agency: The Dashboard Pending Referral section is fixed. You may also, go to the customer list and search “Pending Referral” in the E&T status filter. We demonstrated accepting the referral.
•  All referrals will expire in 90 days. If you have referrals that are older than 90 days, please process them and then send a Reverse Referral to verify current eligibility. In the future ISETS may auto-expire these but that is not happening now. Please process these within 48 business hours, do not let them sit.
• If you choose to reject a referral, Workforce Development will handle next steps for that person and either send it back to the FCRC or to another Provider. If there are no further steps and it is decided that your agency no longer requires access to that customer’s data, the referral will be closed and you will no longer be able to see that person on your ISETS caseload.
• Client place on waiting list: Some clients have a “Wait Listed” SNAP E&T status. Please do not leave people in this status; it is not intended to just park people indefinitely. You should be able to see a list of these people on the dashboard. However, we found that there may be a bug that is not showing the correct number of people on a waitlist. We will research further to see if there is a fix required. 
• PPR Form: The new PPR form is live and available.  Please watch the release notes or the recording of this TA session for a tutorial. This form has been created in preparation for the discontinuation of the PPTT. We have been preparing for this eventuality all year. Please take all measures to ensure that the data you enter into ISETS is accurate and complete so that we don’t need to keep the PPTT. The PPR form can be downloaded, completed, and saved, then the completed form may be uploaded to ISETS. Please use the last quarter reporting period to practice this as you will need to do this each quarter in FY25. Your Provider Manager will let you know when the PPTT is officially no longer required.
• Employment and Exit process: We walked through adding employment and credential information for customers. Add employment, credentials, skill gains (optional), close activities, then exit the customer. Watch the recording for more details. Employment can be added for customers retroactively for customers who have been exited, but a Help Request is required to accomplish this.
• End of Year Reporting: When the FY ends (June 30, 2024) you typically have until the end of July 2024 to finalize all of your reporting. If you need an exception, please negotiate this with your Provider Manager.

IDHS Announcements:

• Release Notes:  Next production push is Thursday, 5/16.  The demo video will be uploaded to the Partner page. Make sure that you are watching the release videos because we go over all changes to the ISETS System in those videos.  Please check the email that was sent out. Workforce and Education Partners (illinoisworknet.com). *Bookmark this page.
• Referrals to Providers: There are a lot of referrals out there to providers. Some of these have been sitting out there for quite some time. Your provider managers will be reaching out to you about these. Please review and process these within 48 hours. They will officially expire after 90 days.
• On the Dashboard, there is a referrals section. These numbers are NOT correct but should be fixed on 5/16.
• You can find these by searching for these in the customer search function if you choose to filter by FY24 and use the “Pending Referral” E&T status. It will come up with a list of all referrals pending approvals. All of the workforce development referrals are all being processed. Everything shown here should be “to you”.
• Workforce Development has already checked and documented whether they are receiving Snap E & T Services. If you are accepting the referral, mark that the customer’s assessment has been completed, the assessment date will automatically prefill and then you can add the anticipated start date and hit “Respond” to accept the referral. 
• Each agency needs to decide what their threshold is for reaching out to a client (like 2-3 times). If you have tried to reach out and have no contact, you need to check the box for “No Contact”, put in notes, and click Respond.   
• Full Staffings: 4334 is a full staffing. A staffing is required for customers who have been enrolled in a SNAP E&T Activity at 6, 9, and 12 months. If you have been working with a customer in a SNAP E&T Activity for a continual 6 months, you will be required to do a staffing. Per our policy team, we have added into the system, a requirement to choose 4334 if it has been 6 months since you have enrolled the customer into the system and do not have a 4334. Please put a Help Request in the system, if you are unable to move forward. If a 4334 is required, you will see a radio button where “required” will be the only available option for you. 
• Editing a referral after it has been accepted by a provider: A provider cannot edit referrals after accepting them, but a Super User can edit it if needed. However, these should not be edited unless the data is incorrect. For example, if a customer got a job and decided not to proceed there should not be any edits on a referral that was made. If you have not enrolled them, change their E&T status to “Never Active”. If they were active in any SNAP E&T activity, you should Exit the customer and put a note why you are exiting them from the program.
• Quick fixes going out this week:
• Missing activities for March but are showing for April.
• Missing some attendance for April but are showing for March. 

Questions & Comments

• Customer list: Red exclamation appears for “Needs Verification”. This applies to individuals that were receiving SNAP benefits but are not showing in the new dataset. We are red flagging those customers for Workforce Development and Providers if they may have lost eligibility. This is in hope that we can catch them and act on it very quickly. 
• Please check with your provider manager to make sure this person is still eligible for services. 
• Submitting a Help Request: 
• Reach out to your provider manager prior to submitting a Help Request.  If a Help Request still needs to be submitted, be sure to CC your provider manager on the Help Request and include screenshots and links of the issue. 
• Help Request statuses: (Be sure to pay attention to statuses after you submit a Help Request.) 

IDHS Announcements:

• Release Notes:  Last production push was Thursday, 4/4.  The demo video has been uploaded to the Partner page. Please check the email that was sent out. 
• Amended Staffing and Billing Module coming: We are working on an amended staffing and billing module. Right now, once the staffing and billing has closed, it is locked and to make an amendment you have to use a paper form.  We wanted to create general awareness and let you know a change is coming and amendments will happen within ISETS starting in June.  If you need to amend a Staffing & Billing report, contact your Provider Manager.
• For Snap 2 Success providers who are adding Supportive Service costs, there is a choice to choose where that cost is coming from. You can either choose the “Grant”, meaning funds are coming from IDHS, or if it is being paid by some of your 50/50 funds (you are using a leveraged source of 50/50 match fund), you can choose “Leverage Resource” from the dropdown.

• We received a lot of feedback from our last quarterly feedback surveys. Thank you so much for filling that out. If you do have any feedback or suggestions, feel free to use this form for that as well. 

• Michelle will be reaching out to you. Some of you have probably already gotten some emails from her. She is processing billing approvals for July through January. She will be going over any discrepancies she sees from July to January, will go over them with you, and provide instructions. 

• Known issues are listed on the Help Desk home page.  We have a table of known issues that we anticipate fixing and the planned fix date. You can still submit a Help Request if you don’t see your issue listed there. This list is also on the ISETS Partner page – ISETS updates. *Bookmark this page.

Questions & Comments

• Quarterly Financial Interest Report: For the intermediary, does it only need to be entered one time or does it need to be entered for each provider?  The intermediary fills out theirs, and then it’ll show up on each of the sub-grantee's staffings.  This report shows up quarterly for all providers.  It is a required form.  In the event that you received an advanced lump sum payment that was placed in an interest bearing account, you must report the interest earned.  If you don’t have any interest earned, just put zero and save it.
• Completing the Quarter Interest Report: 
• Reports > ISETS: Staffing and Billing Tools: It will show up every 3^rd month because it is quarterly. Select provider name and the fiscal year and then click Search. Click Add Interest, select the quarter and enter the information. If you don’t have anything to report, just put zero. Then go back and reload the staffing and billing report and the box should be checked under “Complete Staffing Packet” box for “Quarterly Interest Report Summary” box.   

• How would want to know if you have accumulated any interest? You would know because your organization, if you have an accountant or accounts receivable department and they would have received the money from DHS. If they received an advance payment and put it into a bank account, they're the ones that you would need to ask (whoever does your accounting or your accounts receivable). They should know if you have additional funds from IDHS. They're sitting in an account that's accruing interest. ​

• IDHS Announcements:
• We have moved the second call in March to March 28 at 9:00 am so that the call would not fall on the same day new updates to ISETS are happening. Future TA calls will be moved to fall after a system update. We want to make sure that you have time to review the release notes/video before the TA call.
• All ISETS users received an invitation to both meetings in your email
• If you have trouble entering a webinar, please email Andi Grabemeyer.
• Release Notes: We had previously been going over new updates and fixes to the ISETS system (release notes) in the beginning of the TA call. We’ve decided to make a change to ensure that everyone is clear about what changes have been made, what changes are planned and when these changes will take place. Therefore, we will be sending out release notes (including a walk-through video) the Monday after an update. The next update is scheduled for March 7, 2024. So we will send release notes out on March 11. These will also be posted on the partner page.
• Known issues are now listed on the Help Desk home page.  We have a table of known issues that we anticipate fixing and the planned fix date. You can still submit a Help Request if you don’t see your issue listed there. This list is also on the ISETS Partner page – ISETS updates. *Bookmark this page
• Integrated Service Team Announcement: Each customer has an Integrated Resource Team (IRT)section on the Overview screen.  Adding case workers and Provider Managers to this section allows case notes to be saved and also sent as emails to notify those working with the customer of events or issues.  There are times when sending a case note as an email will be critical to receiving notices about eligibility.  Please make an effort to add yourself and your Provider Manager to each customer’s IRT
• ​Questions & Comments
• ISETS Staffing & Billing Tools: The check boxes for the Provider Managers have been automated. When the staffing is complete, all Box 2 check boxes will be checked automatically.  You will notice that if you hover over the blue highlighted sections, you get the red circle. Box 1 for the Provider will remain manual for now.  
  
• The two Consolidated Reports are only available for Provider Managers and Intermediaries. What this allows them to do is select multiple Providers, a Program, and they can see all of them on one report organized by provider. As a Provider Manager or an Intermediary, if I am managing 5 or 6 providers, I can see on one screen what their totals are and if we have completed the staffing. It is easy to see this instead of going in to each individual 4333.
  
• Customer search is not working as expected. If you go to the Dashboard and click on the Referrals section and “List”, you can click on one of the numbers next to your pending referrals (even if this number is 0). This will show your customer list and you can filter from here as a workaround. A fix is expected 3/7/2024.
  
• Pending referrals are not showing on the dashboard or the customer page when filtered for. But, if you use the above workaround, that page is different version than the regular customer page and it will in fact allow you to search for or filter for pending referrals. This is the workaround until we get the customer search page fixed.  
  
• To accept a Referral, if it is a regular referral, it will have provider radio button selected and the information will already be filled in by workforce development. All you need to do is click on the “Respond” button to choose whether to accept, reject, or choose to put them on a wait list.  See the image below.​

• ISETS calls for March have been scheduled as regular WEBEX meetings rather than Webinars. We did this to avoid some of the scheduling duplicates the Webex system was creating as a part of the Webinar series and to allow participants to see the list of attendees and unmute themselves.
• All ISETS users received an invitation to both meetings in your email
• Password is always “ISETSFY24”
• If you have trouble entering a webinar, please email Andi Grabemeyer.
• Training: The next training series for new ISETS users is scheduled for the spring (April or May). Please sign up for other available training at SNAP — CJC. Stay tuned.
• Known issues are now listed on the Help Desk home page.  We have a table of known issues that we anticipate fixing and the planned fix date. You can still submit a Help Request if you don’t see your issue listed there. This list is also on the ISETS Partner page – ISETS updates.  

Recent Updates as of 2/8/24

• Sync Issue:  Some individuals did not have an individual number in ISETS (35 total).  We have corrected these and those individuals are syncing properly. Please let Andi know if you see customers with out-of-date information.  
• ABWD: We are now including the ABWD (Abled Bodied Adult Without Dependents) list from IES.  The federal government has participation requirements for these individuals to keep their SNAP benefits. Right now the State of Illinois has a waiver, but if we lose the waiver we will need to track participation for these individuals.  You can re-familiarize yourself with these requirements here if you would like more information.
• Advanced Filter for Customer Search: There are now Advanced options for filtering the list on the customer page.
• The 4334 report and Employment Report was not allowing sorting by last name. This has been fixed.
• When you closed out CW for Earnfare customers, it automatically closed out TJ.  You can now edit those and those independently of each other.
• On the employment plan, we had an issue where if you were editing an activity and selected a planned start date, it would revert the status field to  “Planned/Not started”.  We fixed that so now you can click either field first.
• Updated Fiscal Report: We changed the language on the fiscal year instead of year ending so that you wouldn't get confused
• Updated Intermediary Report: Some updates were made to the Intermediary report to make reporting easier for National Able.

Questions & Comments

• If a customer who is working gets their SNAP benefits cancelled, can we still finish off their 90-day retention period? Answer: Yes 
• Even though the customer’s SNAP benefits have been cancelled Feb 1^st, should we just keep them in retention to finish off their 60 and 90 days. Answer: Yes  

Items for future updates 

• The next 2 updates to ISETS are scheduled for February 22 and March 7.
• We are trying to see if we can get the Outcomes graph back at the top of the dashboard.  (If it doesn’t slow it down too much.) The more customers you need to see, the longer it takes the Dashboard to load.
• We’d like to put it back so that you can all see that information.  It’s a quick benchmark against how your organization is doing against your contacts goals.
• If you are an individual agency, it should load fast unless your internet speed is hindered. 
• We are going to auto-populate the “Program” field for reports based upon the programs a Provider has.  Meaning, when you go to the reports and you select your provider name, the program dropdown will only have programs for which there are contracts for the fiscal year that has been chosen.  Ex: Snap to success provider you will only see “Snap to Success” in the drop down.  This will make it faster for you to select the program that you want to run a report on.  
• We have been working on some additional updates to the intermediary reports to make sure that those function appropriately.  This will not affect a lot of you, but it does affect the National Able and any other intermediaries that we have coming.  
• We also have some potential automations that we're working on which will update the customer status, help you with the exit process, and make sure that we trigger things that need to happen like a reminder that the needs assessment needs to be completed or that somebody's 90-day retention is coming up to an end.  Things like that will give you better visibility to the things that are sort of red flags or need to happen. You can see a lot of those already on the dashboard, but we want to make it easier for you to see it inside of a customer's account and notice those things right away.  

IDHS Announcements:

• ISETS calls have been scheduled through the end of the year via WEBEX. Click here to register for sessions and add them to your calendar: WebEx Webinar series registration link
• Password is always "ISETSFY24"
• If you have trouble entering a webinar, please re-register or email Andi Grabemeyer.

• Eligibility: There might be individuals that are still eligible in December but losing eligibility in January.  Workforce Development has been doing a good job of noting these. Be sure to check the referral notes and the case notes, there might be a note of the customer losing eligibility for the next month. We want to notify you as soon as possible when someone is losing eligibility. We are looking to change the 4334 if someone is losing eligibility soon or lost eligibility in the current month
• Redetermination date: These dates are being synced correctly from IES.  Be sure to check this section on your Dashboard.  We do not want a customer to lose benefits or eligibility for SNAP E&T.  customers in the red row on the dashboard are the most urgent. The numbers in yellow are within 60 days of their rede date. You will want to contact them to ensure they schedule their redetermination and check their eligibility after that date. 
• Midpoint Reporting date: We will get the midpoint reporting date beginning in the January IES file for SNAP Benefits.
• Listen to the recording for additional information about the different Dashboard sections.
• A new feedback survey that is going to be coming out in the New Year and that is going to be covering all the changes and updates from the past year. Please be sure you take the survey so we can continue to update and make ISETS better. 
• Dee is working Tuesday – Friday (Dec. 26th – December 29th) so she will respond to Help Requests.

Updates for this upcoming release: 

• Clicking on the Assessments portion of the customer profile in the Case Management, produced a "Data table error".  This has been corrected.
• Entering a SOC code on Employment on the Overview tab was corrected. It should "hold" after the push. It was also impacting the area for adding an earned credential.
• On the Dashboard, there were no numbers showing in the Reverse Referral section. This has been corrected. However, we may have a new issue with all number showing in the rows. Numbers will show for Reverse referrals and IDHS referrals. This will be corrected as soon as possible.
• Workforce Development has been catching up on the inbound referrals from IDHS FCRCs. They are sending referrals by email. If partners are receiving these, please submit a reverse referral if you will be working with the customer. Now this is working in the system, so be sure you are checking this section before you leave for the holidays. The reverse referral should be sent within 48 hours of when you decide to work with the customer.
• On the S2S financial matching report, every single line item is calculated at 50%. Technically each line item doesn't need to be 50%. It is just the total at the bottom that needs to add up to 100% of your total expenses.  We are aware that it is stopping you from submitting an updated financial report and will be fixed soon.
• We are working on a solution for the 4333 report to function better and faster.
• The Earnfare End Notice is currently available as a PDF to be filled out and printed. We are looking to pull some of the information to just fill in the form for you. The system would save a case note and then send it out of ISETS.  The goal is to be able to do this in batches

Questions & Comments

• Employment: If someone has been enrolled in a SNAP E&T activity and has gained employment, it should be added to the Employment section. If someone is no longer a SNAP E&T customer, Employment information after they have been exited does not need to be added. Andi is going to look into this with policy. 
• Customers with incomplete assessments Ideally, you would take in all your customers, do the Initial Assessment, send the referral, and then follow up with the customer with the Needs Assessment.  We understand that a certain percentage of customers are going to drop off before you can finish these assessments with a customer. However, If you have a high percentage of customers that do not complete the Needs Assessment, the provider manager will probably ask you why this isn't being completed. This is not up to your customer; it is up to you. This may be a question that comes up during monitoring or year-end review.  If this becomes a pattern, we are going to ask why you aren't completing your customer assessments.
• Trainings: CJC will be promoting ISETS Trainings scheduled for January soon.

Next TA calls:  

• Tuesday, January 9, at 3:00 pm
• Thursday, January 25, at 9:00 am
  

IDHS Announcements:

• ISETS calls have been scheduled through the end of the year via WEBEX. Click here to register for sessions and add them to your calendar: WebEx Webinar series registration link
• Password is always "ISETSFY24"
• If you have trouble entering a webinar, please re-register or email Andi Grabemeyer.
• Reminder: When the call is being recorded, we are talking about general information to ensure that Personal Identifiable Information (PII) is not being discussed.  Once the recording has stopped, then specific customer questions can be discussed.
• FY23 Financials: The FY23 Financials need to be reconciled between the PPTT and what is in ISETS by Dec 1st.  If they are not, a report will be required for why the information does not match.  Please do not submit a Help Request to reconcile billing.  Reach out to your provider manager if you have any issues or questions. 
•  

Updates as of the last sprint: 

• Fuzzy Search! When you search an IES customer, you will be able to enter partial first or last names and the search results will show you all the potential matches. You are still required to add one of the additional data points. Between the partial name search and working with your provider manager this should make the search functionality easier for you.  
• Created a Super Admin and Provider Manager Staffing Report to see who has completed their staffing and billing tools. It shows what staffing reports have been completed, approved, and the date they were approved. 
• Updated the Training/Education section on the Dashboard.  

Questions & Comments

• A Help Request needs to be submitted if a Billing & Staffing Report needs amended. We do not yet have the amended Staffing & Billing Report in ISETS but will be available next calendar year.
• When a customer is referred by IDHS to Workforce Development, they enter the information into ISETS and make a referral. Please update appointment times so that customers can receive an email with the appointment information. The customer doesn't have a piece of paper or anything that says they have a referral.
• If you transition a customer from supervised job search to job retention because they got a job, at the end of the month on the 4333, we should see both activities for the customer. If you run your employment report, it will have the name, date they changed employment, and the activities and information about retention. Otherwise, there should never be a customer on the employment report with SNAP activities AND Job Retention activities. Remember to close out the SNAP Activities if you are enrolling a customer in  Job Retention.
• The employment report runs off the employed date and whether there is an end date to the employment and/or when the customer is exited.

Next TA calls:  

• Tuesday, December 5, 2023 at 3:00 pm
• Thursday, December 21, at 9:00 am
  

• ISETS calls have been scheduled through the end of the year via WEBEX. Click here to register for sessions and add them to your calendar: WebEx Webinar series registration link
• Password is always “ISETSFY24”
• First Tuesday of the month at 3PM.
• Third Thursday of the month at 9AM.
• Andi has sent out invitations to all TA calls for November to ensure everyone is invited. We did have some duplicates last month but all duplicates have been removed and the correct webinars are all scheduled.
• ISETS Written Manuals: Revised copies of ISETS Manuals have been published. If you need a PDF copy please contact your provider manager.
• 4333 Report: If you see the words “processing” don’t click anything it means the page is loading. Also, you can click on the dropdown to show up to 50 customers per page; otherwise, you will need to remember to review and complete actions for those customers on a second or third page.
• Help Requests: After you send a Help Request, check the Portal section for new comments. Do not rely on just checking for emails. Check the “My Tickets” section for comments and status changes. 

Updates as of the last sprint: 

• Exciting Dashboard changes are live!
• The Redetermination dates and dashboard data is functioning correctly, so please check to make sure you are connecting with customers with upcoming Rede dates.
• The Assessments and Employment Plan sections are completed and working as anticipated.  Be sure to check if they are showing correctly for you. 
• The Enrolled and Active section has changes being pushed out to production today. We are moving the demographic section down and moving the activities up and into two color-coded lists. Green means good and orange/yellow means needs work.
• The Snapshot view will also be updated with today’s updates.
• A new report has been created called the Intermediary Support Summary.  This will allow all Intermediaries to generate aggregate reports.  It includes all the totals for the Intermediaries’ sub-contractees. Send a Help Request if assistance is needed.

Questions & Comments

•                    A customer’s address cannot be updated in Illinois workNet. The customer needs to update their address in ABE and then it will update in IL workNet. IDHS is a state agency so it is required that any information that could change a customer’s benefits must be changed by the customer.

•                    If an activity is showing under the wrong Provider, submit a Help Request to have this corrected. A customer can work with two Providers but with different SNAP E&T Activities. There are updates to the system to fix some bugs in how dual enrollment is functioning. Please consult with your Provider Manager to discuss how things will be counted until the update is released in ISETS.

 Next TA calls:  

•                     Tuesday, November 7 at 3:00 pm

•                     Wednesday, November 22 at 9:00 am (shifted date because of the Thanksgiving holiday)

• ISETS calls will now occur at the following times via WEBEX.  Click here to register for sessions and add them to your calendar: WebEx Webinar series registration link
• Password is always "ISETSFY24"
• First Tuesday of the month at 3PM.
• Third Thursday of the month at 9AM.
• Andi has sent out invitations to all TA calls through the end of October to ensure everyone is invited
• S2S Contracts with intermediary are being updated.  As of Monday, 9/25 all S2S Intermediary contracts have been updated.  If your contract still isn't showing correctly, send Donna Claxton an email and cc: Andi Grabemeyer.  Andi is at a conference this week but will be checking emails.
• ISETS system updates as of 9/15: (Listen to the recording for additional information.)
• Added a "D" to the 2606 Form column name on the Earnfare Referral and Attendance (2606) The 2606D Form is the form on the customer profile.
• Removed End Date and Planned Due Date for all Support Service items. Once they are opened, they will stay open.
• When searching for an IES customer, the screen has been updated with the monthly sync dates.  
• We will now receive data for customers up to 70 years of age in the IES data sync.
• When you submit a Name and one of the data points below and the person comes back as "not found in IES" there are a couple of reasons why. 
• One of the reasons is the customer is pending approval for their SNAP benefits. If they are still pending, Provider Managers can look in IES, see the status is pending and they can manually override and enter the customer for your agency.
• The DOB or other data point you entered is wrong (it doesn't match IES data).
• A letter could be wrong in the name (it doesn't match IES data).
• In the meantime, we do have a manual workaround. That is why information must be put into ISETS correctly, so it matches the information that we get from the SYNC. Check with your Provider Manager to find the correct information. Then you can enter again and should find a match.
• As Super Admin; Andi, Michelle, and Dee have the ability to update the spelling of a customer's name, change the last 4 of the Social Security number, or change a Date of Birth.  Please check with your Provider managers to make sure they get the correct information. The information must match what is in IES. The super admin will change to match what is in IES.
• If a customer has legally changed their name, then have them go into ABE, click Manage My Case to request a name change.
• Things that can be changed in ABE include Address, phone #, and email address.
• On the Reports page, you may see more than just ISETS in the dropdown menu for Reports, please just select  ISETS to select the reports specific to ISETS.

1. Upcoming features for the pending release:

• Active NOW - Updating the Dollar Value of Service tab: Add/Edit Dollar Value of Service button (must have an active service with an active SNAP E&T activity) when dually enrolled in SNAP JP and S2S there will be a paid by option and it will show on the S2S report or the SNAP JP report dependent upon which option you chose for the paid by.  
• Coming out on the 28th - Dollar Value Amount for the whole month for that reporting month on the Earnfare 2606 Report. 

2. Other topics discussed: 

• Active ISETS Staffing and Billing Report Issue.  Some submit dates show last year's date.  Appears this is happening for more than one provider.  This was a data issue and was resolved during the meeting. If your organization submitted a report before 9/21/2023 and it is no longer showing as submitted, please submit a Help Request ticket in ISETS with the date you originally submitted in September and cc your Provider Manager so they can verify the date. Then submit the staffing report again and the date will be corrected after you submit again.
• For customers who have Exited from the Program, on the Overview page there is a specific status for Level of Progress: Not Participating should be selected and the E&T status must show Exited. 
• If there is a customer in Retention, is there something that shows when retention ends? How do you know that the retention time is over? 
• *last update the first Tuesday of the month, we are working on eliminating the necessity to upload a document for the 30, 60, 90 days – we only need employment verification upload once. However, retention consists of check-in, case management, and supportive services. Expect provider to check in with customer at least monthly during the 90 day retention period to see if they need any support services. Add a case note by clicking the "Add Case Note" button in the appropriate 30, 60, or 90 day retention boxes. These are in the Employment section on the Overview tab of the customer record. When the retention period is over, the customer needs to be exited.  

3. Tools to use for follow-up planning and workflow management

The Employment report can be run monthly to show who was employed that month, and the Dashboard can be utilized for follow-up planning and workflow management. In the Retention section of the Dashboard, click on the "List" option in the upper right hand corner and it will give a list of all customers in 30, 60, or 90 day retention. Those are the customers you should check-in with, offer support, and add case notes for in the retention section of the Employment module.

4. If the customer says they do not want to be in the program

If the customer went through intake but never participated, was never active, or not enrolled, you can choose the "Never Active" E&T status. If they went through enrollment but never attended classes, but went through enrollment process, choose inactive status. Especially if you think that person might come back. They can be inactive for up to 30 days.

5. Exiting Customers

• Customers who have not completed the program, meaning they never completed the vocational education course or the requirements for your program, you should use the "Exited" E&T status and "Not Participating" progress status.
• Customers who have successfully completed your program or gained employment and exited, you should use the "Exited" E&T status and "Not participating" progress status. A successful exit is not participating because they have exited.
• Customers who move while working with your program (to another state), you don't hear from them anymore, or you put them in another program and they aren't doing well (e.g. put them in a program heavy in math and find out they are not doing well in a program) are deemed inappropriate for the program they were originally enrolled in, you should choose the "Exited" E&T status and the "No longer appropriate for provider services" progress status.

6. An inactive customer comes back to the program

If a customer has been inactive, has no open services, and comes back 30 days later you do not need to do a new assessment. We do not require a new assessment or referral. You can change them from Inactive to Active.  The cut off for doing a new assessment and referral is 45 days.  Assessments should be updated every 12 months for active customers.  You do not need to do an entirely new assessment; you just need to review and verify the current assessment.  Please work on updating assessments now that we are in the second year. 

If you have exited the customer and they are no longer enrolled (Overview: Program Enrollment) then do a new referral. 

7. Paper version of Universal Assessment  
·        The paper version of the Universal Assessment can be found here:   
o   Universal Assessment Questions - IL444-5179.pdf 

8. Customer completes retention services even if they are not happy with their job.  

If the customer has gained employment and their job is 20 hours/week or more, they should be enrolled in retention. If they are still receiving SNAP services even though they are employed send the customer's name to your Provider Manager and Michelle to see if they are still eligible. They may still be eligible for services depending on their income and circumstances.

9. Help Requests need to be detailed for Dee to triage and solve them quickly and accurately.  
·        Please include screenshots in your Help Requests. 
·        If you are using a PC (Snip & Sketch).  
o   Using the Scissors icon, click on new, with your cursor highlight a part of the screen and it will automatically snap a picture. You can use the highlighter to specify specific information for your Help Request. Then, you can save the Snip to your desktop or copy and paste it to your Help Request Ticket.  
 

10. Next TA calls:  

•       Tuesday, October  3^rd at 3PM. 

•       Thursday, October 19^th at 9:00 am.

o   ISETS calls will now occur at the following time via WEBEX.
First Tuesday of the month at 3PM.
Third Thursday of the month at 9AM.
o   Onboarding training webinars will begin in September.  They will provide real world example learning scenarios.

o   Andi & Michelle will be reaching out to you for more information for your ISETS customer. Initially you were learning the program, but now all the details need to be captured.  

Dee:
 1. Upcoming features for the pending release: (Listen to the recording for additional information.)
·         Dollar Value of Service: An update is being made to display opened Support Services to show on the Overview tab and Support Summary Tab. To see dollar values from previous years click on the support service to go to the active service > click dollar value of services to see the current and previous expenses for that service. 
·         Staffing & Billing Report: A fix is scheduled for this release to allow provider managers to complete their portion of this report.
·         Provider Information for Contracts: Super Admins (Dee, Andi, and Michelle) will be the only individuals that can adjust contract dollar amounts.
·         4333 Report: For Providers with more than 10 participants, you are able to complete the Staffing for the 2^nd or further pages and when complete, user should remain on the page where the customer is.
·         A case note will not be required if the 4334 was not required. If the 4334 was required then the provider manager will be required to enter a note about the results of that staffing.  When all participants are complete for that agency, the provider manager will do a case note that says the staffing is completed and it will be filed under the provider information > agency > case notes.
·         On the Reports, super Admin and Providers will be able to multi-select from fields.

2. IES (Listen to the recording for additional information.)
As of 8/17/23, if an item does not sync with IES, partners are now instructed to contact their Provider managers to find out what the correct information is. If the information is in IES and the information in IES can be shared with the Provider, they can provide the correct information out of IES.  The Provider Manager can enter the correct information on behalf of the agency.  If a customer has a pending case, it will not show up in the data we get from the state.  If information is incorrect in IES, the customer can go to ABE, visit a local office, or call the support team for DHS to make the updates about their information. For matching purposes, the customer must match what is in IES and then initiate the changes.

3. Next TA calls:
o   Tuesday, September 5^th at 3PM.

Thursday, September 21^st at 9AM.

1. Upcoming features for the pending release: (Listen to the recording for additional information.)

• Super Admins can now change the last 4 digits SSN and date of birth for a customer to ensure any errors match IES. To request a change to a customer SSN or Birth Date, please check with your Provider Manager to verify for the correct information in IES, then submit a Help Request.
• Quarterly Interest Report Summary: Add Interest form now includes a Fiscal Year field to choose from. There is also a View and Print option for the document.
• The Quarterly Interest Report, Earnfare Report, and ISETS Snap To Success Financial Report should all have the proper Providers listed.
• Disabled the Earnfare benefit amount from the weekly sync that we receive from IES. This will remain a manual field that WFD will update. This amount will be checked monthly by WFD and only updated if it has changed more than $20.
• Fixed the 2606D Report. The hours shown in Section IV were doubling. 
• On the Customer List page, when "Search IES Customer" does not yield a match, a message will direct you to check with your Provider Manager.  The provider manager can either give you the proper information OR they can enter that person into the system and assign the customer to your agency for you.
• Annual Assessment.  On the Overview tab, the display will now show date completed for the Initial Assessment (date will not change) and a date completed for the Needs Assessment if completed. The word "Update" displays 10 months after the initial assessment was completed. Click "Update" to review each page of the assessment. Upon completion of all pages, the Needs Assessment will show the most recent date completed. If a customer is not active for 45 days or more, a new assessment needs to be completed. If something has changed with the customer, then the assessment should be updated.
• Fixed Employment Report to only show the customers that are employed this fiscal year. For now, this report will show a running list of all customers employed in the FY, not in the month. A future report is in development which will be more specific.
• Fixed Billing & Staffing Report to show that staffing has been completed.

2. S2S is billed monthly just like SNAP JP. (Listen to the recording for additional information.)

3. PPT Report - Your Provider Manager should have the most recent PPT Report. This current spreadsheet has a text field for both the Activities column and the Supportive Services column. It also has an instruction list of what the allowable activities and services are.

(Listen to the recording for additional information.)

4. Update Provider Managers to agencies - Dee will update all Provider Managers in the ISETS to ensure they are viewing the current assigned agencies. (Listen to the recording for additional information.)

The updates can be found on the ISETS Partner Tool Updates page: https://beta.illinoisworknet.com/partners/Pages/ISETSupdates.aspx

2. Updates are now being completed in 2 Week Sprints.
The next release to production will be July 6^th.

3. Earnfare Rollover Process 
If a person was enrolled in March they can continue on July 1^st without any changes.  The system will automatically reset the subsidized days effective July 1. All Support Services will reset effective July 1 for all programs.

4. Needs Assessments for all programs must be completed once a year.
 
5. Referral information must match Customer information in IES
Referrals will be rejected if the customer information does match what is shown in IES.
When searching a customer in IES, if a match cannot be made, reach out to your provider manager. WorkNet is getting a lot of Help Requests to correct information that would have been found in an IES match.   

If a customer has not been active within the last 6 months, a new referral is needed.

If a customer is completing an Earnfare program and they work January through June, they can also work from July to December.  They get 6 months in a fiscal year.

6. The next ISETS meeting is Tuesday, July 11^th.
There will not be an ISETS meeting on Tuesday, July 4^th. 

1. Reviewed Partner Tool  Updates: https://beta.illinoisworknet.com/partners/Pages/ISETSupdates.aspx 

Updated Search IES function to continue into ISETS search. 
·        Updated for Earnfare, on the 2606 form, CW and TJ to track correctly if someone changes jobs mid-month. Updated the 2610 report to pull from activities that are opened and closed in the same month. 

2. Reviewed how to edit attendance after it has been verified.  Submit a Help Request to have Dee un-verify the attendance and then it can be edited.

3. Reviewed how to view 0% matches on recommended programs, activities, and services.

4. Reviewed how to edit Program details under the Provider Info tab.

5. Reviewed activity dates for what should show on the 4333 and PPTT.

6. The dollar amounts for services reset every contract year.  This means that the dollar amounts will reset as of July 1, 2023. The activity or service can stay open.

7. Congratulations to Tracy P. on your marriage! 

Recording

• 2606 review
  
• Assessment
  
• 4333 word change
  
• All parts marked
  
• Participants must change info in ABE
  

• ​2606
• Service restrictions

• Reviewed Help Request System
  
• Answered Questions
  

• Service Report
  
• Add referral to services for items to count on PPR
  
• Add costs to Support Service items not SNAP Activities
  

• Update to earnfare amount to work off
  
• update to column sorting
  
• Changed some names and removed Frankfort Township reference.
  
• Provider to Provider referral updated.
  

• Referrals
  
• Reset Password
  
• Training session videos posted
  

• Reviewed referral updates
  
• Fixed accounts for partners
  

• Program Information
• Appointments
  
• Location
  
• Answered questions
  

• Answered questions about live data
  

• Answered questions about live data
  

• Adding appointments
• Updating programs - program manager
  
• Adding customers
  
• Answered questions
  

• Adding appointments
  
• Adding customers
  
• Adding IEP/services/activities
  
• Answered questions