Glossary

All A B C D E F G H I J K L M N O P Q R S T U V W Y Acronyms

  • Academic Skills
    ​Academic Skills are one part of a foundational skill set in many occupations and industries. Academic skills include:
    • Mathematics
    • Science​​​​​​ and Technology
    • Reading
    • Writing
  • Access Sites

    1. LWIBs, in consultation with the WIOA partner agencies, may determine that their local one-stop network includes additional sites that provide access to one or more partner services, but are not designated as a center. These “access sites” must link, physically or technologically, to the comprehensive one-stop center and any appropriate affiliate one-stop centers.

    2. This linkage may occur, for example, through referral processes to these centers and partner programs located in them.

    3. Access Sites provide customers with information on the availability of career services and other program services and activities, regardless of where they initially enter the public workforce system in the local area.

    4. Access Sites providing services by WIOA partner program staff must display appropriate signage identifying the site as part of the Illinois workNet and American Job Center networks. WIOA regulations require the common identifier or tagline be used on "all products, programs, activities, services, electronic resources, facilities, and related property and new materials used in the one-stop delivery system," which includes signage and materials printed, purchased, or created by the one-stop delivery system (20 CFR 678.900(c)). Resource room materials distributed to customers not printed, purchased, or created by the one-stop delivery system do not need to contain the common identifier or the tagline.

    5. Access Sites that are part of the one-stop delivery system do not need to be included in operating costs in the MOU nor do they need to go through the certification process (20 CFR 678.800).

  • Accessibility
    A broad term covering all aspects to ensure disabled community members can participate and have the same choices as non-disabled community members. This includes access to transportation; election access; access to water supply and sanitation; technology access; appropriate sources of communication and media to ensure information; and infrastructure that breaks down all physical barriers preventing equal access for disabled persons as the members of a community.
  • Achievement Motivation
    Intrinsically driven to succeed and excel. Strives to exceed standards and expectations. Exhibits confidence in capabilities and an expectation to succeed in future activities.
  • Acknowledges Team Membership and Role
    Accepts membership in the team. Shows loyalty to the team. Determines when to be a leader and when to be a follower depending on what is needed to achieve the team’s goals and objectives. Encourages others to express their ideas and opinions. Identifies and draws upon team members’ strengths and weaknesses to achieve results. Learns from other team members.
  • Acquaintance
    A person you know, but usually not a close friend.
  • Acting Fairly
    Treats others with honesty, fairness, and respect. Makes decisions that are objective and reflect the just treatment of others.
  • Acting Professionally
    Is pleasant, courteous and professional when dealing with internal or external customers. Develops constructive and cooperative working relationships with customers, and displays a good-natured, cooperative attitude. Is calm and empathetic when dealing with hostile customers.
  • Action Verbs
    Action verbs are used on resumes to identify the skills, experience, and accomplishments of job seekers.
  • Active Listening
    Active listening is a way of listening and responding to another person that improves mutual understanding, allowing a person to speak their viewpoint without feeling threatened. Whether in a group or one-on-one, it is important to listen actively in order to understand what is being said.
  • Active Site

    ​A location identified by an LWIB/LWIA as an Illinois workNet Site that is active and open.

  • ADA
    Americans with Disabilities Act of 1990​ Public Law 101-336 gives civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, State and local government services, and telecommunications.
  • Adaptability
    The ability of certain building spaces and elements, such as kitchen counters, sinks, and grab bars, to be added or altered so as to accommodate the needs of individuals with or without disabilities or to accommodate the needs of persons with different types or degrees of disability.
  • Adaptability and Flexibility Employing Unique Analysis
    Employs unique analyses and generates new, innovative ideas in complex areas. Integrates seemingly unrelated information to develop creative solutions; develops innovative methods of obtaining or using resources when insufficient resources are available.
  • Advocates
    Publicly affirms the importance and value of individual and group tasks in order to minimize the effect of budget cuts or other constraints on resources. Skillfully advocates on behalf of employees, teams and their work. Works hard to increase the prominence of employee’s or team’s work within organization.
  • All Kids
    The All Kids program offers Illinois' uninsured children comprehensive health care at a reasonable rate. The care includes doctors visits, hospital stays, prescription drugs, vision care, dental care, and medical devices.
  • Allocating Resources
    Estimates resources needed for project completion. Allocates time and resources effectively and coordinates efforts with all affected parties. Keeps all parties informed of progress and all relevant changes to project timelines.
  • Americans with Disabilities Act
    Americans with Disabilities Act of 1990​ Public Law 101-336 gives civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, State and local government services, and telecommunications.
  • Anticipates Changes in Work
    Anticipates changes in work demands and searches for and participates in assignments or training that address these changing demands. Treats unexpected circumstances as opportunities to learn.
  • Anticipates Obstacles
    Anticipates obstacles to project completion and develops contingency plans to address them. Takes necessary corrective action when projects go off-track.
  • Appearance
    Maintains a professional demeanor. Dresses appropriately for occupation and its requirements. Categories are business casual, business (coat and tie), and business formal (suit). Understands that appropriate appearance impacts cultural fit at the workplace. Maintains appropriate personal hygiene.
  • Application
    Integrates newly learned knowledge and skills with existing knowledge and skills. Uses newly learned knowledge and skills to complete specific tasks and in new or unfamiliar situations.
  • Apprenticeship Models

    An employer-driven, “learn while you earn” model that combines structured on-the-job training (OJT) with job-related instruction in curricula tied to the attainment of industry-recognized skills standards and leading to an industry credential. The OJT is provided by the employer, who hires the apprentice at the commencement of the program and pays the participant during the program.

  • Appropriate
    Suitable for fitting for a particular purpose, person, occasion, etc.
  • Arranging
    Makes arrangements (e.g. for traveling, meetings) that fulfill all requirements as efficiently and economically as possible; handles all aspects of arrangements thoroughly and completely with little or no supervision.
  • Art and Design Schools

    ​An art school is an educational institution with a primary focus on the visual arts, especially illustration, painting, photography, sculpture, and graphic design.

    Design could also include form and function when creating structures or other objects such as clothing, cars or cameras.

  • ASE-GED Preparation and High School Credits

    Programs that serve adults who have not completed a high school credential.  

  • ASE-GED, HSCR

    Programs that serve adults who have not completed a high school credential.  

  • Assessing Qualifications
    Assesses candidate qualifications thoroughly and accurately, recognizing and hiring/promoting those who possess the skills needed to fulfill vacant positions.
  • Attain
    To accomplish something: to achieve a goal or desired state, usually with effort. (Encarta World English Dictionary)
  • Attendance/Timeliness
    Understands work expectations for arriving on time for work, taking and returning from breaks on time, and calling supervisor prior to being late. Arrives to work and returns from breaks on time. Is rarely absent without cause. Understands the relationship between punctuality and how people perceive them. Understands scheduled work day expectations for attendance and follows them. Notifies supervisor in advance of absence.
  • Attends to Details
    Diligently checks work to ensure that all essential details have been considered. Notices errors or inconsistencies that others have missed, and takes prompt, thorough action to correct errors.
  • Attention to Detail
    Identifies main ideas; notes details and facts; detects inconsistencies. Identifies implied meaning and details. Identifies missing information. Identifies trends.
  • Attitude
    A mental disposition with regard to a fact or state (a helpful attitude) or a feeling or emotion toward a fact or state. Citation
  • Baseline Supply Analysis: Ranking of Programs and Schools Report

    ​Shows individual schools within the ranked list by credential type and size.

  • Baseline Supply Analysis: School Summary Report

    ​Shows a ranked list by certificate/degree type and size and the number of schools by ranges.

  • Baseline Supply and Demand Analysis: Occupations with Annual Job Openings

    ​Contains the largest occupations by projected annual openings and includes current output (certificates and degrees) from related education programs.

  • Basic Computer Online Courses
    Individuals who are not very comfortable using a computer should consider enhancing their basic computer skills. Almost all jobs use some form of technology, so basic computer skills are important. Computer skills can be included on a resume, and employers may ask about computer skills during a job interview. Even if you only use a computer at home, having basic computer skills will help you to make the most of the Web, email, and software.
  • Behaving Ethically
    Abides by a strict code of ethics and behavior. Chooses an ethical course of action and does the right thing, even in the face of opposition. Encourages others to behave accordingly.
  • Behavior
    The manner of conducting oneself or the response of an individual, group, or species to its environment. Citation
  • Beneficiary
    An individual who receives either Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) benefits from the Social Security Administration.
  • Blog
    A frequently updated personal website featuring diary-style commentary and links to articles on other websites. Short for "weblog."
  • Body Language
    Body Language is the nonverbal, usually unconscious, communication through the use of postures, gestures, facial expressions, and the like. Citation
  • Bridge Program

    Bridge programs prepare adults, with limited academic or limited English skills, to enter and succeed in credit-bearing postsecondary education and training leading to career-path employment in high-demand, middle- and high-skilled occupations. The goal of bridge programs is to sequentially bridge the gap between the initial skills of individuals and what they need to enter and succeed in postsecondary education and career-path employment. The following definition outlines the key components of bridge programs in Illinois. This definition provides a foundation for bridge program design in Illinois.

    Bridge Program Core Elements:

    Bridge programs assist students in obtaining the necessary academic, employability, and technical skills through three required components — contextualized instruction, career development, and support services.

    Required elements include:

    • Contextualized instruction that integrates basic reading, math, and language skills and industry/ occupation knowledge.

    • Career development that includes career exploration, career planning within a career area, and understanding the world of work (specific elements depend upon the level of the bridge program and on whether participants are already incumbent workers in the specific field).

    • Transition services that provide students with the information and assistance they need to successfully navigate the process of moving from adult education or remedial coursework to credit or occupational programs. Services may include (as needed and available): academic advising, tutoring, study skills, coaching, and referrals to individual support services, e.g., transportation and childcare.

  • Building Cooperative Teams
    Encourages and builds mutual trust, respect and cooperation among team members; seizes opportunities and utilizes creative methods to build team cooperation and cohesion.
  • Building Relationships
    Seeks opportunities to make contacts and build relationships, including through organizational events, social events, external organizations, and professional activities.
  • Business Certification Exams
    By earning a Microsoft Business Certification credential, you can prove your expertise in using the latest Microsoft Office programs and the Windows Vista operating system. Certification can help you differentiate yourself in today's competitive job market and broaden your employment opportunities by displaying your advanced skills, which can result in higher earning potential.
  • Business Ethics
    Demonstrates respect for coworkers, colleagues, and customers. Acts in the best interest of the company, the community, and the environment. Complies with applicable laws and rules governing work and reports loss, waste, or theft or company property to appropriate personnel.
  • Business Services Team
    Workforce professionals provide resources for local businesses to recruit job seekers, train employees, and develop their businesses.
  • Business Worker Computer Skills
    Individuals that have used, or will use, Microsoft Office products for their work.
  • Business Worker Online Courses
    Anyone who already has basic computer skills and may need to use Microsoft Office software to achieve their job goals benefits from enhancing their intermediate/business worker computer skills. For many jobs, knowing how to use Word, Outlook, Excel, PowerPoint, and Access are skills to include on a resume, include with a cover letter, discuss during a job interview, and even test for as part of the job application process. Having great Office software computer skills can give you the competitive edge to achieve job goals.
  • Capitalizing on Alliances
    Recognizes alliances, either internal or external to the organization, that are complementary and benefit the competitive position of multiple parties. Strategically shifts orientation to capitalize on these alliances.
  • Career
    Profession or occupation for which one trains and pursues as a lifework (Webster's New World Dictionary, Second College Edition). Citation
  • Career (or job) Transition
    The process of making a career or job change (e.g., military to civilian employment, mid-life career change).
  • Career (or job) Transition Services
    Information and services available through Illinois workNet to assist with the process of changing careers. Some examples include resources for learning about careers, starting a career plan, creating a resume, searching for jobs, and interviewing for a job. These services are found throughout the Individuals area of the site.
  • Career Cluster
    A grouping of occupations and broad industries, based on what they have in common. The sixteen Clusters provide learners who are unsure of their career goals an avenue to explore a wide variety of options. Citation
  • Career Cluster Framework

    The "umbrella" term used to represent a coordinated system of career clusters, career pathways, and programs of learners that organizes educational preparation and occupational choices into a unified concept.

  • Career Development

    Includes career exploration, career planning within a career area, and understanding the world of work (specific elements depend upon the level of the bridge program and on whether participants are already incumbent workers in the specific field). 

  • Career Development Experience

    A supervised work experience relating to an individual’s career area of interest that:

    • Occurs in a workplace or under other authentic working conditions;

    • Is co-developed by an education provider and at least one employer in the relevant field;

    • Provides compensation or educational credit to the participant;

    • Reinforces foundational professional skills including, at a minimum, those outlined in the Essential Employability Skills framework;

    • Includes a Professional Skills Assessment that assesses skill development and is utilized as a participant feedback tool;

    • Takes place for a minimum of 60 total hours.

  • Career Exploration Activity

    An activity such as a job shadow, attendance at a career exposition, or employer site visit provides an individual with the ability to engage directly with employers, for the purpose of gaining knowledge of one or more industry sectors or occupations.

  • Career Path
    The way in which your career develops. This development depends on a variety of factors, such as your personal capabilities, skills, experience, and the opportunities available for training and advancement.
  • Career Pathway

    ​Multi-year programs of academic and technical study that align adult education, postsecondary education, and/or occupational training to create pathways to attaining recognized credentials that qualify individuals for career advancement in projected employment opportunities. 

  • Career Pathways
    The States' Career Cluster Initiative's 16 career clusters are made up of career pathways that frame student opportunities as they pursue postsecondary education and a wide range of career opportunities from career beginnings to professional and managerial careers.
  • Career Pathways Instructor

    ​​An adult education instructor who teaches a specialized class that explicitly focuses on transitioning learners to postsecondary education, bridging adult education learners to occupation-specific training through sequential or dual-enrollment training, or other related adult education/postsecondary-specific courses. 

  • Career Pathways Program

    A combination of rigorous and high-quality education, training, and other services that aligns both vertically and horizontally across Secondary Education, Adult Education, Workforce Training and Development, Career and Technical Education, and Postsecondary Education systems, pathways and programs.  It includes collaborative partnerships with these entities, business and industry, along with human services agencies, corrections and other community stakeholders, as a foundational structure for sustainability and high quality.  Multiple entry and exit points are included to facilitate individuals building their skills as they progress along a continuum of education and training and advance in sector-specific employment.

    Ten Elements

    The Illinois Workforce Innovation Board envisions ten success elements for serving opportunity youth. These elements demonstrate the principles, strategies, and criteria in the Illinois' Unified State Plan and how various funding sources may be blended for full regional ownership and sustainability:

    1.       Partnerships with education, employers, and workforce boards to plan and leverage resources;

    2.       Business engagement in developing and managing career pathway programs;

    3.       Credentials, certifications, and/or postsecondary access that result from career pathway programs;

    4.       High-demand industries and higher skill occupations that meet youth earnings and career goals;

    5.       Work-based learning opportunities to experience the work-place;

    6.       Individual career/employment plans for each youth participant;

    7.       Individual supports available to meet the unique needs of each participant;

    8.       Contextualized learning and work-based skills that prepare youth for employment;

    9.       Measurement of results and continuous improvement methodology to enhance program quality; and

    10.    Sustainability plans that connect the program to broader, long-term employment strategies.

  • Caretaker Relative

    ​Relative, within the 5th degree of kinship, who is primarily responsible for the care of a minor child.

    • Relationship may be by blood, adoption, or marriage.

    • 5th degree of kinship includes brother, sister, aunt, uncle, grandparent, cousin, great grandparent, great aunt or uncle, first cousin, etc.

    • A relative cannot qualify as a child’s "caretaker relative" if the parent of that child is in the home.

    • Legal guardianship is not required.

  • Central

    ​This region includes the following counties: Cass, Christian, Greene, Logan, Macon, Macoupin, Menard, Montgomery, Morgan, Sangamon, Scott, and Shelby.

  • Certified Illinois workNet Advisor
    This is a career counselor or advisor, educator, employment specialist or other workforce professionals who have successfully completed the Certified Illinois workNet Advisor Online Course. Certified Illinois workNet Advisors are knowledgeable about the state and federal workforce system and can help others use technology, especially the Internet, to locate career transition assistance, education and training, and support services.
  • Championing Great Ideas
    Advances and promotes the best ideas, even in the face of organizational resistance. Shields the team from bureaucratic processes that interfere with an innovative climate, and works to change processes that interfere with growth and innovation.
  • Chronological
    Of, relating to, or arranged in or according to the order of time. Citation
  • Chronological Resume
    Resume format that emphasizes employment history in reverse chronological order. 
  • CIP

    ​The purpose of the Classification of Instructional Programs (CIP) is to provide a taxonomic scheme that will support the accurate tracking, assessment, and reporting of fields of study and program completions activity. Visit the CIP website to learn more. Citation

  • Civics

    Classes that integrate English literacy with civics education to assist immigrants with acclimating to the American culture and gain the skills and knowledge necessary for productive citizenship.

  • Classification of Instructional Programs Code

    ​The purpose of the Classification of Instructional Programs (CIP) is to provide a taxonomic scheme that will support the accurate tracking, assessment, and reporting of fields of study and program completions activity. Visit the CIP website to learn more. Citation

  • COBRA
    This law amends the Employee Retirement Income Security Act (ERISA), the Internal Revenue Code, and the Public Health Service Act to require most group health plans to provide a temporary continuation on group health coverage that otherwise might be terminated. (An Employee's Guide to Health Benefits Under COBRA, U.S. Department of Labor, Employee Benefits Security Administration, September 2006, p. Citation
  • Cold Calls
    Unsolicited phone calls or letters to businesses that have not announced job openings to determine the potential for employment.
  • Collaborative/Groupware Applications
    Employs collaborative/groupware applications to facilitate group work. Employs computer operations applications to manage work tasks. Uses computer-based equipment (containing embedded computers or processors) to control devices.
  • Combination Resume
    Resume format that combines the strengths of functional and chronological resumes.
  • Committee Meetings/Board Meetings

    ​Meetings convened for the purpose of updating, networking, involving, and/or setting policy related to workforce services.

  • Community Center

    ​Locations such as a local YMCA or community learning centers that offer access to computers to youth and adults.

  • Completing Forms
    Selects and completes appropriate forms quickly and completely; attends to and follows through on important information in paperwork. Expedites forms, orders or advances that require immediate attention.
  • Complies with Policies
    Follows written and verbal directions. Complies with organizational rules, policies and procedures.
  • Comprehends the Basics
    Understands and efficiently uses basic computer hardware (e.g. PCs, printers) and software (e.g. word processing software, spreadsheet software) to perform tasks. Understands common computer terminology (e.g., program, operating system) and is familiar with the fundamental capabilities of computers. Identify and define basic computer terminology (e.g., software, hardware, cursor, startup/shutdown, storage medium, file, memory); Identify and explain the functions and components of a computer system (e.g., monitor, central processing unit, storage devices, keyboard, mouse, printer); Demonstrate proper care and correct use of media and equipment; Demonstrate the correct use of input devices (e.g., mouse, keyboard) and output devices (e.g. monitor, printer, speakers); Develop touch keyboarding techniques using both hands; Save and backup files on a computer hard drive, storage medium, or server; Operate basic audio and video equipment to listen to and view media programs; Identify and use a variety of storage media (e.g., hard drives, CD-ROM, flash drive); Demonstrate how to open and run a software program from a local storage device or network server.
  • Comprehension
    Locates, understands, and interprets technical and general written information in prose and in documents such as manuals, reports, memos, letters, forms, graphs, charts, tables, calendars, schedules, signs, notices, applications and directions; understands the purpose of written materials. Attains meaning and comprehends core ideas.
  • Comprehensive Center

    1. Each one-stop delivery system must include at least one designated comprehensive center where job seekers and employer customers can access the programs, services, and activities of all required one-stop partners (Section 121(b)(l)(B) of WIOA), along with any additional partners as determined by the LWIB.  Additionally, a comprehensive one-stop center must:

    a. Have at least one WIOA Title I staff person physically present;

    b. Provide the career services listed in 20 CFR 678.430, 34 CFR 361.430, and 34 CFR 463.430;

    c. Provide access to training services described in 20 CFR 680.200; 

    d. Provide access to any employment and training activities carried out under Section 134(d) of WIOA;

    e. Provide access to programs and activities carried out by one-stop partners listed in 20 CFR 678.400 through 678.410, 34 CFR 361.400 through 361.410, and 34 CFR 463.400 through 463.410, including the Wagner-Peyser Act Employment Services (ES) program; and

    f. Make available workforce and labor market information.

    2. Customers must have access to these programs, services, and activities during regular business days and hours (20 CFR 678.305(c), 34 CFR 361.305(c), and 34 CFR 463.305(c)). The LWIB may establish other service days and hours to accommodate individuals unable to access the one-stop center during regular business hours.

    3. One-stop partner programs may deliver career services at a comprehensive one-stop in one of three ways (20 CFR 678.305(d), 34 CFR 361.305(d), and 34 CFR 463.305(d)):   

    a. By a program staff member physically present at the one-stop center;

    b. By a staff member from a different partner program physically present and appropriately trained to provide information to customers about the resources available through all partner programs; or

    c. By using technology to provide a direct linkage to a program staff member who can provide meaningful information or services.  The "Governor's Guidelines to State and Local Program Partners Negotiating Costs and Services" details Illinois' requirements concerning direct linkage under WIOA.

  • Computation
    Adds, subtracts, multiplies, and divides with whole numbers, fractions, decimals, and percents. Calculates averages, median, standard deviation ratios, proportions and rates. Converts decimals to fractions. Converts fractions to percents.
  • Computer Basics Using Free Online Courses
    This foundational training series, available at no cost to anyone, covers topic areas such as Computer Basics, The Internet and World Wide Web, and Computer Productivity.
  • Conflict
    A state of disharmony between incompatible or antithetical persons, ideas, or interests; a clash.
  • Consolidated Omnibus Budget Reconciliation Act of 1986
    This law amends the Employee Retirement Income Security Act (ERISA), the Internal Revenue Code, and the Public Health Service Act to require most group health plans to provide a temporary continuation on group health coverage that otherwise might be terminated. (An Employee's Guide to Health Benefits Under COBRA, U.S. Department of Labor, Employee Benefits Security Administration, September 2006, p. Citation
  • Construct a Plan to Solve the Problem
    Effectively uses both internal resources (e.g., internal computer networks, company filing systems) and external resources (e.g., internet search engines) to locate and gather information. Examines information obtained for relevance and completeness. Recognizes important gaps in existing information and takes steps to eliminate those gaps; organizes and reorganizes information as appropriate to gain a better understanding of the problem. Integrates previously learned and externally obtained information to generate a variety of high-quality alternative approaches to the problem. Skillfully uses logic and analysis to identify the strengths and weaknesses, the costs and benefits, and the short and long-term consequences of different approaches. Decisively chooses the best solution after contemplating available approaches to the problem. Makes difficult decisions even in highly ambiguous or ill-defined situations. Quickly chooses an effective solution without assistance when appropriate.
  • Constructive Discharge
    Generally, the event in which a worker’s resignation or retirement may be found to be involuntary because the employer has created a hostile or intolerable work environment or has applied other forms of pressure or coercion that forced the employee to quit or resign.
  • Coordinating in distributed environments
    Coordinates schedules of colleagues, co-workers, and clients in regional locations (i.e., across time zones) to ensure that inconvenience is minimized and productivity is enhanced. Leverages technology (e.g., internet, teleconference) to facilitate information sharing in distributed work environments. Takes advantage of team member availability throughout business hours in multiple time zones to enhance productivity.
  • Correctional Education

    To assist in reducing recidivism, Adult Education is equipping incarcerated individuals with the basic and life skills needed to sustain meaningful employment upon their release.​

  • Counsels
    Counsels and encourages employees who have motivational or performance problems. Indicates a desire to help subordinates learn from mistakes and overcome performance problems.
  • Courses (*)
    An ISBE approved credit-bearing course or postsecondary CIP code that embodies a set of learning activities that culminate in the mastery of standards.
  • Cover Letter
    A one-page letter that is sent with a resume when you apply for job.
  • Creating Efficiencies
    Consistently seeks to perform work unit tasks in a cost efficient manner. Identifies ways to produce the same level and quality of work while utilizing fewer resources; creates an organizational climate in which cost effectiveness is valued and rewarded.
  • Credentials / Assessments (*)
    A widely recognized certificate that has market value and can be obtained through the completion of academic assessments and programs or through industry-recognized training and certificate granting institutions.
  • Critical and Analytic Thinking Reasoning
    Possesses sufficient inductive and deductive reasoning ability to perform job successfully. Critically reviews, analyzes, synthesizes, compares, and interprets information. Draws conclusions from relevant and/or missing information. Understands the principles underlying the relationship among facts and applies this understanding when solving problems.
  • Criticism (Constructive)
    Criticism or advice that is useful and intended to help or improve something, often with an offer of possible solutions. Citation
  • Customized Training
    Training a) that is designed to meet the special requirements of an employer (including a group of employers); b) that is conducted with a commitment by the employer to employ an individual on successful completion of the training; and c) for which the employer pays for
    (i) a significant portion of the cost of training, as determined by the local board involved, taking into account the size of the employer and such other factors as the local board determines to be appropriate, which may include the number of employees participating in training, wage and benefit levels of those employees (at present and anticipated upon completion of the training), relation of the training to the competitiveness of a participant, and other employer-provided training and advancement opportunities; and
    (ii) in the case of customized training (as defined in subparagraphs (A) and (B)) involving an employer located in multiple local areas in the State, a significant portion of the cost of the training, as determined by the Governor of the State, taking into account the size of the employer and such other factors as the Governor determines to be appropriate.
  • DCEO
    The Department of Commerce and Economic Opportunity (DCEO) is the lead state agency responsible for improving the competitiveness of Illinois in the global economy resulting in growing, prosperous industries, high quality jobs, and world-class communities. 
  • Dealing with Ambiguity
    Takes effective action when necessary without having to have all the necessary facts in hand. Easily changes gears in response to unpredictable or unexpected events, pressures, situations and job demands. Effectively changes plans, goals, actions or priorities to deal with changing situations.
  • Delegates Appropriately
    Makes delegation decisions that take into account the size of the task, whether an employee has the necessary background and skills to complete the task, and the sensitivity and importance of the task. Delegates tasks that are challenging but not overwhelming. Delegates tasks that develop and extend employee skills.
  • Delegates Efficiently
    Efficiently delegates tasks so that organizational goals are met within established timelines. Delegates tasks that are not central to the leader’s role and which allow the leader to use his or her time more effectively.
  • Demonstrates an Interest in Learning
    Demonstrates an interest in personal learning and development. Seeks feedback from multiple sources about how to improve and develop, and modifies behavior based on feedback or self-analysis of past mistakes.
  • Demonstrates Insight into Behavior
    Recognizes and accurately interprets the verbal and nonverbal behavior of others. Shows insight into the actions and motives of others, and recognizes when relationships with others are strained.
  • Demonstrates Positive Regard
    Shows acceptance and positive regard for employees. Maintains a pleasant, cheerful disposition. Provides support and sympathy when others are anxious or upset.
  • Demonstrates Self-control
    Maintains composure and keeps emotions in check even in very difficult situations; deals calmly and effectively with stressful situations.
  • Demonstrates Sensitivity/Empathy
    Shows sincere interest in others and their concerns, and demonstrates sensitivity to the needs and feelings of others. Helps others resolve sensitive interpersonal problems as appropriate. Looks for ways to help people, and pitches in to help others.
  • Detecting Errors
    Detects and corrects errors, even under time pressure; notices errors or inconsistencies. Forwards or processes forms in a timely and accurate manner.
  • Developing a Vision
    Develops a strategic vision for the future of the organization or unit.
  • Digital Citizenship
    Understands human, cultural, and societal issues related to technology and practices legal and ethical behavior. Understands the legal and ethical implications of technologies, applications, and research tools within the workplace. Practices safe, legal, and responsible use of information and technology. Exhibits attitudes toward using technology that support collaboration, learning, and productivity.
  • Digital Divide Network
    The Digital Divide Network is the Internet's largest community for educators, activists, policy makers, and concerned citizens working to bridge the digital divide.
  • Digital Literacy
    The ability to locate, organize, understand, evaluate, and create information using digital technology. It involves a working knowledge of current computer technology and an understanding of how it can be used to communicate with others.
  • Disabilities

    ​The definition of disability set forth in the Americans with Disabilities Act of 1990 (ADA) does not distinguish between type, severity, or duration of the disability. It states that the term ‘disability’ means, with respect to an individual, refers to:

    a) a physical or mental impairment that substantially limits one or more of the major life activities of such an individual;

    b) a record of such impairment; or

    c) being regarded as having such an impairment.

  • Disability
    Inability to engage in any substantial gainful activity due to physical or mental impairment(s) which has lasted or can be expected to last for at least 12 months or can be expected to result in death.
  • Discouraging Unproductive Behavior
    Expresses concern for improving relations among team members; explains how dispute is affecting others; discourages non-productive behavior such as threats, insults, stereotyping or exaggerations.
  • Diversity
    The state or fact of being diverse; difference; unlikeness; variety; multiformity. A point of difference. Citation
  • Dual Credit

    ​“Dual credit course” means a college course taken by a high school student for credit at both the college and high school level.

  • Earnfare
    State-sponsored training program that allows participants to get paid while learning on-the-job employment skills. Earnfare is designed to provide adults who receive Food Stamps and who volunteer an opportunity to gain valuable work experience, earn cash assistance, and become self-sufficient. Noncustodial Parent (NCP) Earnfare is designed for unemployed parents who do not have custody of their children, when their children receive TANF. It provides these parents with an opportunity to gain work experience and to meet a portion of their child support obligation. Citation
  • East Central

    ​This region includes the following counties: Champaign, Douglas, Ford, Iroquois, Piatt, and Vermillion.

  • Education Entity

    ​Includes high school Career and Technical Education and/or career counselors and postsecondary programs and their career centers.

  • Elevate America Program
    This program, beginning now through October 30, 2009, is a major public-private partnership between Microsoft and the State of Illinois to provide up to 51,000 vouchers to Illinoisans for free online technology training. The program provides an opportunity for individuals at all skill levels to enhance information technology skills needed to compete for the jobs of today and tomorrow. Whether an individual has basic computer skills, is proficient with Microsoft Office software, or is a Technical Professional, they can take advantage of online courses to help them learn new skills and information to meet their goals.
  • Eligibility for Priority of Service
    Veterans and eligible spouses, including widows and widowers as defined in the statue of regulations are eligible for priority of service. Reference: 38 U.S. C. 101(2).
  • Eligible Spouses
    Areas defined with section 2(a) of the JVA (38 U.S.C. 4215[a]).
  • Eligible Training Providers
    Part of the WIOA (Workforce Innovation and Opportunity Act) federal legislation provides funding for individuals to retrain for a new occupation. If an individual is eligible for WIOA retraining money, they are awarded an Individual Training Account (ITA). ITAs can be used only at approved schools for WIOA certified programs. Eligible Training Providers offer training programs that are currently eligible by the Department of Commerce and Economic Opportunity (Commerce) and the Illinois Workforce Development System (IWDS).
  • Email
    A system for sending messages from one individual to another via telecommunications links between computers or terminals. Dictionary.com
  • Emailing
    Composes professional emails to communicate business-related information to coworkers, colleagues, and customers. Understands the company email system and its basic functions (e.g., replying to/forwarding messages, using electronic address books, attaching files). Ensures that key stakeholders are kept informed of communications by copying (i.e., CCing ) them on important e-mails when appropriate.
  • Employability and Career Development
    Identifies and demonstrates positive work behaviors and personal qualities needed to be employable. Develops a personal career plan to meet career goals and objectives. Demonstrates skills related to seeking and applying for employment to find and obtain a desired job. Maintains a career portfolio to document knowledge, skills and experience in a career field. Demonstrates skills in evaluating and comparing employment opportunities in order to accept employment positions that match career goals. Identifies and exhibits traits for retaining employment to maintain employment once secured. Identifies and explores career opportunities in one or more career pathways to build an understanding of the opportunities available in the cluster. Recognizes and acts upon requirements for career advancement to plan for continuing education and training. Continues professional development to keep current on relevant trends and information within the industry. Examines licensing, certification, and credentialing requirements at the national, state, and local levels to maintain compliance with industry requirements. Examines entrepreneurship opportunities as an option for career planning.
  • Employing Unique Analyses
    Employs unique analyses and generates new, innovative ideas in complex areas; integrates seemingly unrelated information to develop creative solutions; develops innovative methods of obtaining or using resources when insufficient resources are available.
  • Employment Linkages
    A function of the local board is to coordinate the workforce investment activities authorized under WIA Title 1B and carried out in the local area with economic development strategies and develop other employer linkages with such activities.
  • Employment Outlook (Job Outlook)
    Employment outlook provides information about the expected growth rate and future job openings for occupations.
  • Encourages Self-assessment
    Helps employees identify skill deficiencies. Develops mechanisms that elicit feedback from multiple perspectives, and encourages employees to solicit feedback from others about strengths and weaknesses. Mentors employees by giving specific, constructive feedback on how performance can be improved.
  • Encouraging Entrepreneurial Activity
    Encourages innovation and entrepreneurial activity in team members. Challenges teams to take calculated risks for innovation, and ensures teams have time to pursue their ideas for new and improved products or processes. Holds regular team meetings to solicit bold new ideas.
  • Encouraging Resolution
    Makes healthy use of conflict and disagreement to promote learning and expand team perspectives; encourages parties to work together towards problem resolution; works with parties to identify a range of acceptable solutions; when appropriate, proposes effective compromises that satisfy some of each parties’ needs; ensures mutual commitment to a solution.
  • English and Family Literacy

    The state's family literacy programs are bringing parents and children together in their pursuit of educational excellence and reversing the cycle of illiteracy by teaching the families of today in order to impact the generations of tomorrow.​

  • English as Second Language

    ESL classes are for students who want to improve their English language skills. Classes include Basic English skills such as listening, speaking, reading, and writing. Classes may also include family literacy, citizenship, and civics

  • English for Speakers of Other Languages

    ​Each year, more than 66,000 immigrants are learning to speak the English language.

  • Enhances Skills on the Job
    Provides opportunities for skill development on the job. Plans for and seeks out developmental opportunities and stretch assignments that simultaneously develop employees and help the organization reach its goals. When appropriate, gives employees opportunities to mentor more junior employees.
  • Ensuring Accuracy
    Recognizes and corrects misstatements or errors of omission in budget proposals. Effectively consolidates budget requests and proposals of multiple units.
  • Ensuring Completeness
    Prepares budget justifications and proposals that reflect the needs of the office; submits proposals that are thorough and accurate, and that receive management acceptance with little or no questioning.
  • Enters Data
    Enters data into computer files quickly, with an acceptable degree of accuracy. Double checks data entry carefully. Notices when data are missing or look wrong and takes steps to ensure computer files are complete and accurate.
  • Entertaining New Ideas
    Open to considering new ways of doing things. Actively seeks out and carefully considers the merits of new approaches to work. Willingly embraces new approaches when appropriate and discards approaches that are no longer working.
  • ESL

    ESL classes are for students who want to improve their English language skills. Classes include Basic English skills such as listening, speaking, reading, and writing. Classes may also include family literacy, citizenship, and civics

  • Essential Employability Skills

    ​Foundational skills needed for success in college, careers, and life including, but not limited to, the following:

    a. Personal Ethic: integrity, respect, perseverance,
    positive attitude
    b. Work Ethic: dependability, professionalism
    c. Teamwork: critical thinking, effective and
    cooperative work
    d. Communication: active listening, clear communication


  • Establishes Productive Relationships
    Develops constructive and cooperative working relationships with others. Exhibits tact and diplomacy and strives to build consensus; shows sensitivity to the thoughts and opinions of other team members. Delivers constructive criticism and voices objections to others’ ideas and opinions in a supportive, non-accusatory manner. Responds appropriately to positive and negative feedback. Attends team meetings, focuses on the topic/purpose, offers facts and ideas, and helps others to contribute. Looks for ways to help others. Recognizes others for their contributions. Lets others know what is needed to get the job done.
  • Establishing Objectives
    Establishes long-range objectives and specifies the strategies and actions necessary to achieve those objectives. Identifies the most probable short and long-term consequences of implementing various strategies. Strategically analyzes the risks, benefits and opportunities of various strategies.
  • Ethics and Legal Responsibilities
    Applies ethical reasoning to a variety of workplace situations in order to make ethical decisions. Interprets and explain written organizational policies and procedures to help employees perform their jobs according to employer rules and expectations.
  • Evaluate Results
    Test solutions or decisions to determine effects or to identify related problems.
  • Execute the Plan
    Commits to a solution in a timely manner, and develops a realistic approach for implementing the chosen solution; observes and evaluates the outcomes of implementing the solution to assess the need for alternative approaches and to identify lessons learned.
  • Ex-Offenders
    Persons who have been incarcerated and released.
  • Explaining Job Duties
    Clearly explains job duties, responsibilities and priorities; informs employees of the work for which they will be responsible for and helps them establish priorities. Checks to ensure that employees understand duties and responsibilities.
  • Explicit Instruction

    The intentional design and delivery of information by the teacher to the learners. It begins with:

    1. the teacher's modeling or demonstration of the skill or strategy
    2. a structured and substantial opportunity for learners to practice and apply newly taught skills and knowledge under the teacher's direction and guidance
    3. an opportunity for feedback.
  • Eye Contact
    Maintains eye contact.
  • Facial Expression
    Smiles when conversing with others. Uses expressions that show they are emotionally present and filled with interest.
  • FamilyCare
    FamilyCare is an Illinois healthcare program that offers coverage to parents living with their children 18 years old or younger. It also covers relatives who are caring for children in place of their parents. Doctor visits, dental care, specialty medical services, hospital care, emergency services, prescription drugs, and more services are covered.
  • Federal Privacy Act of 1974 as amended (5 U.S.C. 552a)
    Federal law which regulates the collection, maintenance, use, and dissemination of personal information by government agencies. Citation
  • Feedback
    The return of information about the result of a process or activity; an evaluative response. Citation
  • Food Stamp Program
    The Food Stamp Program was designed to help end hunger and improve nutrition and health. It helps low-income households buy the food they need for a nutritionally adequate diet. Citation
  • Formula Grant
    Local Workforce Innovation Areas may submit project plans for incumbent worker training under the state’s waiver to use up to 10 of their Dislocated Worker grant.
  • Fulfills Obligations
    Behaves consistently and predictably. Is reliable, responsible and dependable in fulfilling obligations. Diligently follows through on commitments and consistently meets deadlines.
  • Functional Resume
    Resume organized by skills and functions with limited information on employment history.
  • Gaining Commitment
    Skillfully gains commitment to make organizational vision a reality; creates a belief that vision can be achieved.
  • Gather Information
    Identifies sources of conflicts, and provides parties with an opportunity to express their point of view; remains impartial in gathering and verifying information relevant to the conflict.
  • Gathering and Disseminating
    Continually gathers data from diverse sources to determine what information employees need to perform their work. Disseminates information to employees in a timely, efficient manner.
  • Gathering Information
    Studies all relevant budget material and anticipates future needs by gathering data on forthcoming plans. Ensures that budget proposals incorporate all elements. Translates organizational objectives, priorities, and analysis of current resources into accurate budget proposals.
  • GED

    ​GED stands for General Educational Development. This is a nationally recognized high school equivalency program. Adult learning providers offer classes for students who want to take the GED test.

    People take the GED test for many reasons. Some people want to enroll in college, while others want to enter a training or technical program; some take it for work-related or personal goals.

  • General Educational Development (GED)

    ​GED stands for General Educational Development. This is a nationally recognized high school equivalency program. Adult learning providers offer classes for students who want to take the GED test.

    People take the GED test for many reasons. Some people want to enroll in college, while others want to enter a training or technical program; some take it for work-related or personal goals.

  • Generating Enthusiasm
    Generates enthusiasm for task objectives and team accomplishment through standard and creative influence techniques. Focuses team effort and enthusiasm on goal attainment. Secures behavioral commitment of team members for goal attainment.
  • Generating Excitement
    Identifies fundamental values and beliefs to guide the organization into the future; generates excitement, enthusiasm, and commitment for the vision.
  • Generating Innovative Solutions
    Uses information, knowledge, and beliefs to generate original, innovative solutions to problems. Reframes problems in a different light to find fresh approaches. Entertains wide-ranging possibilities others may miss. Takes advantage of difficult or unusual situations to develop unique approaches and useful solutions.
  • Gestures
    Uses listening cues such as nodding.
  • Getting Started Courses
    GCF offers free online courses, and whether you’re new to the computer, returning for review, or want to use technology to enhance your skills, GCF has something for you. Courses available include computer basics, internet basics, email basics, Facebook 101, money basics, and much more. Citation
  • Glossary
    Use the glossary to find definitions for terms used in Illinois workNet.
  • Grants/Scholarships
    Types of “Gift Aid” – money that you do not have to earn by working and that generally does not need to be repaid. The difference is that grants are primarily based on financial need, while a scholarship is usually based, at least in part, on merit.
  • Green Initiative
    Illinois has defined Green to include any occupation that requires additional skills that result in reducing waste or energy consumption, or new occupations for renewable energy.
  • Hard-to-Serve
    Special participant populations that face multiple barriers to employment are populations of low-income individuals that are included in one or more of the following categories: individuals with substantial language or cultural barriers; offenders; homeless individuals; and other hard-to-serve populations as defined by the Governor. The Governor has defined individuals with disabilities as defined in WIA Section 101(17) a hard-to-serve population.
  • Head Start
    Federal program that has provided comprehensive early childhood development services to low-income children since 1965. Source: Congress Research Service Report for Congress, Head Start Reauthorization: A Side-by-Side Comparison of H.R. 1429, S. 556, and Current Law, Updated May 9, 2007, Melinda Gish, Specialist in Social Legislation, Domestic Social Policy Division. Citation
  • Health Benefits for Workers with Disabilities (HBWD)
    A program that allows employed individuals, ages 16 through 64 with disabilities, the option to buy healthcare coverage through the Health Benefits for Workers with Disabilities program. Workers with countable income of up to $3,159 per month for a single person and $4,250 per month for a couple may qualify for the program.
    (HBWD Eligibility webpage)
  • Helps
    Pitches in to help support subordinates when workload is high. Minimizes disruptions and helps employees overcome bureaucratic work obstacles. Works with leaders in other organizational units to keep work flowing smoothly.
  • Hepatitis Screening

    ​Viral hepatitis, such as hepatitis C (HCV), hepatitis B (HBV) and hepatitis A (HAV), is diagnosed by your symptoms, a physical exam, blood tests, and other studies, such as FibroSure. Sometimes imaging studies such as a sonogram or CAT scan and a liver biopsy are also used.

  • High-performance Workplaces
    The idea that workers are more likely to give their best if they are valued and have the opportunity to contribute, characterized by decentralized decision-making, flexible job design, and quality-related priorities, flatter organizational structures, and teamwork.
  • Holland Personality Types
    Six ideal vocational personality types (realistic, investigative, artistic, social, enterprising, and conventional) were developed by psychologist John L. Holland, Professor Emeritus at Johns Hopkins University, to assist individuals in making effective career choices. Citation
  • Household Income

    ​Include all income of the people identified in the "Household". This includes gross wages earned, net income from self-employment income, and unearned income (including unemployment insurance, child support, SSI, SSDI, etc.)

    Example 1: Maria is 24 and lives with her daughter, Sandra (5 years old), her boyfriend Fred is 27 (Sandra’s father) and Maria’s sister Frances (22 years old). Maria is eligible for the program, as the parent of a minor child. Maria’s sister Frances does not qualify as an eligible caretaker relative to Sandra because Sandra’s parents are in the home. The household size is three and their income is below the threshold for a family of three - Maria, Fred, and Sandra. Frances is not a part of the household for purposes of eligibility and her income would not count towards the household income.

    Example 2: Susan is 19 and lives with her Aunt Becky, her brother Bart (21 years old), and a friend of the family, Adam. Susan is eligible for the program. Susan and Becky must be part of the household. Adam is not included, and Bart is an optional member, who may be included if it helps Susan. (If Adam doesn’t have income, he increases the family size and income limit. If Adam is working, it is likely best to exclude him and his income.)

  • Households
    • ​If applicant is a parent or caretaker relative, include the applicant, their children (and/or the children for whom they are a caretaker relative), the applicant’s spouse, and the other parent of the minor children living in the household.
    • If the applicant is not a parent or caretaker relative, include the applicant, their parent(s) or caretaker relative, and minor children in the home. If the applicant’s siblings are 18-24 and living in the home, they are (optional) household members.
  • ICAPS

    An Accelerating Opportunities Initiative, seeks to address the needs of the adults in our community who are in need of a high school diploma. Recognizing that by 2018, two-thirds of the job opportunities will require some level of postsecondary education, it seeks to provide an opportunity for skill attainment. The ICAPS program includes dual enrollment in Adult Education and Career and Technical Education courses, leading to completion of the high school equivalency (GED), an institutional certificate, and at least one industry certification. Each program includes a pathway for students to continue their education, leading to a degree. In addition to the unique programming offerings, intense support services are offered to ensure students have the tools needed to complete their studies and be successful in the workforce. A career navigator works with each student, assisting the student with any obstacles that arise.  ​

  • ICCB
    Administers the Public Community College Act and promotes high-quality, accessible, cost-effective educational opportunities for the individual and the community. Citation
  • Identifies Career Interests
    Takes charge of personal career development by identifying occupational interests, strengths, options, and opportunities. Makes insightful career planning decisions based on integration and consideration of others’ feedback, and seeks out additional training to pursue career goals.
  • Identifies Career Issues
    Provides career advice; helps employees identify career problems including lack of advancement, interpersonal conflicts, and burnout. Helps employees identify career paths and promotion opportunities in the organization.​​
  • Identifies with the Team and its Goals
    Identifies the goals, norms, values, and customs of the team. Is a team player and contributes to the group’s effort. Uses a group approach to identify problems and develop solutions based on group consensus. Effectively communicates with all members of the group or team to achieve team goals and objectives.
  • Identifying Emerging Trends
    Identifies emerging trends and forms strategic plans to address them.
  • Identifying Performance Criteria
    Identifies work-related performance criteria that need to be measured for individual and team performance, and determines a means of measuring these criteria.
  • Identifying Required Skills
    Accurately and comprehensively identifies candidate skills needed to perform in vacant positions.
  • Identifying Resources
    Continually seeks to identify resources (e.g. staffing, training and monetary resources), both internal and external, that can be useful to unit and assist in work accomplishment. Proactively works to secure additional resources for work unit.
  • Identifying/Understanding
    Anticipates or recognizes the existence of a problem. Identifies the true nature of the problem by analyzing its component parts. Differentiate among types of problems (technical, human relations, ethical). Uses all available reference systems to locate and obtain information relevant to the problem. Recalls previously learned information that is relevant to the problem.
  • IEP
    A written plan designed to help develop specific educational goals for the child with disabilities. It identifies the disability; describes the child's strengths and areas of need; lists goals that the child should reach in a year's time; includes short-term instructional objectives that represent a series of kills to master or goals to accomplish; and, identifies programs and services, including regular education, that the child will receive. The IEP is reviewed each year. From age 14 on, the IEP will also address transition needs and services.
  • IEP Transitional Process
    The IEP transition planning process utilizes interrelated steps that build upon each other, and focuses on preparing a youth for the adult world. The end result is a comprehensive, dynamic, and coordinated IEP transition program that reflects the student's vision for adult life.
  • Illinois Community College Board
    Administers the Public Community College Act and promotes high-quality, accessible, cost-effective educational opportunities for the individual and the community. Citation
  • Illinois Department of Commerce and Economic Opportunity
    The Department of Commerce and Economic Opportunity (DCEO) is the lead state agency responsible for improving the competitiveness of Illinois in the global economy resulting in growing, prosperous industries, high quality jobs, and world-class communities. 
  • Illinois WARN Act
    The Illinois Workers Adjustment and Retraining Notification Act (Illinois WARN) became effective January 1, 2005. The Illinois WARN Act requires employers to give 60 day notice to employees and their unions, the Illinois Department of Commerce & Economic Opportunity's Bureau of Workforce Development, and the Department of Labor, of an impending plant closing or mass layoff. The Illinois law is very similar to the Federal WARN Act. However, there are some important differences between the two.
  • Illinois workNet Partners

    A network of workforce professionals dedicated to raising the health, education, and economic standards of Illinois' communities. They use Illinois workNet to assist individuals with career planning, job search, finding education, finding work support services, and training. This network of professionals includes state agencies, community-based organizations, education entities, social service organizations, faith-based organizations, libraries, and more. Partners also include local agencies and organizations that assist with or connect businesses to employee recruitment and training and information to help grow and manage a business.​​

  • Illinois workNet Registered Trademark

    ​Illinois workNet® is Registered with the US Patent and Trademark Office. On September 14, 2010 the United States Patent and Trademark Office issued notification that the Illinois workNet® logo is now officially registered. This means the logo is registered to the Illinois Department of Commerce and Economic Opportunity to be used with the Illinois workNet portal and branding of the workforce system.

  • Illinois workNet Satellite Site
    An Illinois workNet Center branch office that provides information about job vacancies, career options, relevant employment trends, and services such as job search assistance, and referrals to training programs and/or support services. Most services are free to local residents. Some programs and/or training have qualifying criteria under the Workforce Investment Act.
  • Impairment-Related Work Expenses
    Impairment-Related Work Expenses are deducted from the net earned income for any individuals in SSI/SSDI program – with regards to the disability calculator.
  • Implementing Strategies
    Confidently implements chosen strategies, despite difficulty and resistance from others. Collaborates across organizational units to ensure buy-in and follow-through on strategies. Skillfully obtains commitment from affected parties to transform strategic vision into reality.
  • Inactive Site

    ​Locations that were formerly identified as Illinois workNet Sites but have discontinued activities related to Illinois workNet.

  • Incumbent Worker Training

    Incumbent Worker Training is designed to meet the needs of an employer or group of employers to retain a skilled workforce or avert layoffs. Incumbent Worker training can be used to either:

    • Help avert potential layoffs of employees; or
    • Obtain the skills necessary to retain employment, such as increasing the skill levels of employees so they can be promoted within the company and create backfill opportunities for new or less-skilled employees.

    Unlike other trainings, employers, instead of individuals, must meet the local eligibility criteria to receive funds for training their workforce. In most circumstances, incumbent workers being trained must have been employed with the company for at least six months. Employers who receive these funds are required to meet requirements for providing the non-federal share of the cost of the training.

  • Individualized Education Program
    A written plan designed to help develop specific educational goals for the child with disabilities. It identifies the disability; describes the child's strengths and areas of need; lists goals that the child should reach in a year's time; includes short-term instructional objectives that represent a series of kills to master or goals to accomplish; and, identifies programs and services, including regular education, that the child will receive. The IEP is reviewed each year. From age 14 on, the IEP will also address transition needs and services.
  • Industry
    An industry is a category used to describe a company's primary business activity, usually determined by the largest source of a company's revenues. It can be classified very broadly (e.g. manufacturing) or specifically (e.g. fast-food restaurants). Citation
  • Industry Credential
    A work-related credential, certification, or license that:
     
    1. Verifies, through a valid assessment, an individual’s qualifications or competence in a specific skillset related to a particular industry or occupation;
     
    2. Is issued by an industry-related organization or state licensing body with the relevant authority to issue such credentials; and
     
    3. Is broadly sought or accepted by employers as a recognized, preferred, or required credential for recruitment, screening, hiring, retention, or advancement purposes.​
  • Influencing Decision Makers
    Knows which organizational leaders to influence to win support for new ideas and skillfully persuades key decision makers to invest appropriate resources to transform new ideas into reality. Woos venture capitalists, and other extra-organizational constituents to seek financial support for new ideas.
  • Informational Interview
    ​Interview technique used to choose a career field, learn how to enter it, and determine what it takes to have a successful career.
  • Informing
    Responds to the schedules of others affected by arrangements. Informs others of arrangements, giving them complete, accurate and timely information. Ensures that others receive needed materials in time.
  • Initiated
    Commerce staff person completed the required fields (i.e. IWDS grant selected, grantee organization selected or added, and grantee contact with email address) and clicked to notify the grantee to submit the training project plan.
  • Initiative
    Initiative is the power or ability to begin or to follow through energetically with a plan or task; enterprise and determination. (The American Heritage® Dictionary of the English Language, Fourth Edition) Citation
  • Inspiring Others
    Embodies organizational vision and demonstrates conviction in vision in order to inspire others.
  • Instructing
    Provides instruction on how to accomplish an assignment. Explains correct and incorrect ways to accomplish tasks. Provides timely and effective feedback about whether task is being performed correctly.
  • Integrated Career and Academic Preparedness System

    An Accelerating Opportunities Initiative, seeks to address the needs of the adults in our community who are in need of a high school diploma. Recognizing that by 2018, two-thirds of the job opportunities will require some level of postsecondary education, it seeks to provide an opportunity for skill attainment. The ICAPS program includes dual enrollment in Adult Education and Career and Technical Education courses, leading to completion of the high school equivalency (GED), an institutional certificate, and at least one industry certification. Each program includes a pathway for students to continue their education, leading to a degree. In addition to the unique programming offerings, intense support services are offered to ensure students have the tools needed to complete their studies and be successful in the workforce. A career navigator works with each student, assisting the student with any obstacles that arise.  ​

  • Integrated Education and Training

    ​​Training that combines workforce education for a specific occupation or occupational cluster with English literacy instruction or other adult education and literacy activities, including programs that provide for dual enrollment. 

  • Integration
    Critically evaluates and analyzes information in written materials. Integrates and synthesizes information from multiple written materials.
  • Intensity
    Communication is not over-the-top and melodramatic.
  • Interest Profiler
    The Interest Profile self-assessment will help you to find out what occupations most closely match your occupational interests. It also helps you to identify your strongest work-related interests, and matches occupations to those interests.
  • Interests
    A state of curiosity or concern about or attention to something: an interest in sports. Citation
  • Intermediate Computer User
    Individuals that have used, or will use, office productivity software for their work. Anyone who already has basic computer skills may need to use Microsoft Office or similar software to achieve their job goals, and benefits from enhancing their intermediate computer skills. For many jobs, knowing how to use word processing, spreadsheet, and presentation software are skills to include on a resume, include with a cover letter, discuss during a job interview, and even test for as part of the job application process.
  • Internet
    A vast computer network linking smaller computer networks worldwide (usually prec. by the). The Internet includes commercial, educational, governmental, and other networks, all of which use the same set of communications protocols.
  • Internet Applications
    Effectively uses the internet and web-based tools to manage basic workplace tasks (e.g., timekeeping, maintaining employee records, conducting information searches). Understands and performs Internet functions requiring the use of log-in and password information. Is aware of company guidelines surrounding internet usage and complies with those guidelines. Understands the purpose and use of a virus detection program and other security programs such as spyware and adware protection.
  • Internships
    A work experience or internship is a planned, structured learning experience that takes place in a workplace for a limited period of time. Work experiences or internships may be paid or unpaid, as appropriate and consistent with other laws, such as the Fair Labor Standards Act. A work experience or internship may be arranged within the private for-profit sector, the non-profit sector, or the public sector.
    For youth, work experiences may also include:
    • Pre-apprenticeship programs;
    • Summer employment and other employment activities available throughout the school year;
    • Internships and job shadowing; and
    • On-the-job training (OJT)
  • Interpersonal Relationships
    Relationship existing or occuring between persons; a connection, association, or involvement.
  • Interview
    Employers review job applications and resumes and, based upon the review, determine which job applicants qualify. Applicants that appear qualified based upon their application or resume are typically invited to participate with a job interview. A job interview may be in person with one employer representative or a group, over the phone, or online through a video feed. The interview provides the employer an opportunity to learn more about the applicant and to select an applicant to be offered the job.
  • IRWE
    Impairment-Related Work Expenses are deducted from the net earned income for any individuals in SSI/SSDI program – with regards to the disability calculator.
  • IWT

    Incumbent Worker Training is designed to meet the needs of an employer or group of employers to retain a skilled workforce or avert layoffs. Incumbent Worker training can be used to either:

    • Help avert potential layoffs of employees; or
    • Obtain the skills necessary to retain employment, such as increasing the skill levels of employees so they can be promoted within the company and create backfill opportunities for new or less-skilled employees.

    Unlike other trainings, employers, instead of individuals, must meet the local eligibility criteria to receive funds for training their workforce. In most circumstances, incumbent workers being trained must have been employed with the company for at least six months. Employers who receive these funds are required to meet requirements for providing the non-federal share of the cost of the training.

  • IWTS Course
    A training activity that earns a credential and must be completed to show an incumbent worker outcome. A training plan may include multiple courses. Enter each unique course that earns a credential and must be completed to show an incumbent worker outcome.
  • IWTS Course Session
    This describes the details for each course, including instructions for participants, schedule, location, and instructor information. Multiple sessions can be associated with a course.
  • Job
    Position of employment; situation; work (Webster's New World Dictionary, Second College Edition). Citation
  • Job Application (Employment Application)
    Form used by employers to gather and review information about the job applicant. The application is reviewed by the employer to determine if a job applicant meets the job's hiring qualifications. Employment or job applications can be online forms, forms that are downloaded and then completed by typing directly on them, or forms that are printed and completed with pen or pencil.
  • Job Board
    A website dealing specifically with employment (jobs) or careers. Many employment websites are designed to allow employers to post job requirements for a position to be filled and are commonly known as job boards. Other employment sites offer employer reviews, career and job-search advice, and describe different job descriptions or employers. Through these websites, a prospective employee can locate and fill out a job application or submit resumes over the Internet for the advertised position.
  • Job Description
    An official written description of the responsibilities and requirements of a specific job, often one agreed between employer and employee.
  • Job Information
    In Illinois workNet, the Explore Job Information page provides options for individuals to review information about occupations, including an occupational overview, labor market information, wages and trends, skills, related training programs, and other information to help individuals learn about and make informed career choices.
  • Job Performance
    The ability to fulfill job requirements and standards for a designated position.
  • Job Preparation
    Steps and a process used by job applicants to gather information and get prepared before applying for jobs.
  • Job Search Engine (Job Spidering)
    A job search engine is a website that facilitates job hunting. The Illinois workNet Job Search tool is a job search engine that spiders or crawls hundred of job boards, online classified advertisements, employer websites, and other websites to search for job openings based on a key word search.
  • Job Transition (Career Transition)
    The process of making a career or job change (e.g., military to civilian employment, mid-life career change).
  • Jobs for Veterans Act
    Public Law 107-288 (2002). Section 2(a) of the JVA, codified at 38 U.S.C. 4215(a), provides priority of service for covered persons.
  • JVA
    Public Law 107-288 (2002). Section 2(a) of the JVA, codified at 38 U.S.C. 4215(a), provides priority of service for covered persons.
  • Keeping Current
    Demonstrates an interest in learning about new and emerging tools and technologies. Seeks out opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity.
  • Keeping Customers Informed
    Follows up with customers during projects and following project completion. Keeps clients up to date about decisions that affect them. Seeks the comments, criticisms, and involvement of customers. Adjusts services based on customer feedback.
  • Keeping Employees Informed
    Keeps employees well-informed through a variety of means, including productive and informative group and individual meetings and targeted written communications. Highlights important information in communications and avoids flooding employees with irrelevant information.
  • Keyboarding and Word Processing
    Skillfully uses word-processing software. Streamlines document processing by employing a variety of common software functions. Uses correct style and format, even when confronted by uncommon requirements that deviate from standard guides. Consults appropriate manuals when uncertain about the correct style and format.
  • Keywords
    A significant word that exemplifies the meaning or value of a topic or subject. Citation
  • Kiosk
    An interactive computer terminal available for public use, as one with Internet access or site-specific information.
  • Learning Strategies
    Applies a range of learning techniques to acquire new knowledge and skills. Processes and retains information. Identifies when it is necessary to acquire new knowledge and skills.
  • Learns About Other Cultures
    Takes action to learn about and understand the climate, orientation, needs, and values of other groups, organizations, or cultures. Willingly adjusts behavior or appearance as necessary to show respect for others’ values and customs.
  • Lekotek Centers
    Play libraries and resource centers for all children with special needs.
  • Leveraging Contacts
    Leverages contacts to obtain information relevant to the health and continued growth of the organization, including enhanced perspectives and feedback on organizational performance.
  • Libraries

    ​Where community members go to access work support resources through the public access computers or where community members seek assistance from librarians in being directed to work support services.

  • LIHEAP
    Low Income Home Energy Assistance Program helps pay the winter heating bills or summer cooling bills of low-income and elderly people. Citation
  • Linking Tasks to Organizational Objectives
    Explains relationship between individual work tasks and overall organizational objectives. Continually rethinks job duties and responsibilities as organizational objectives shift, and communicates new roles and responsibilities to employees as appropriate.
  • Listening
    Receives, attends to, interprets, understands, evaluates, and responds to verbal messages and other cues. Picks out important information in verbal messages. Accurately recalls and summarizes information. Understands complex instructions. Appreciates feelings and concerns of verbal messages.
  • Live ID
    Credentials that are used to sign into MSN Messenger, MSN Hotmail, MSN Music and other sites and services. After you sign up and create Windows Live ID credentials, you can sign in on any site that displays a Microsoft Passport Network or Windows Live ID icon.
  • Loan
    A type of financial aid that must be repaid with interest by the student. The repayment usually takes place after the student leaves school or drops below half-time enrollment.
  • Local Grant Sub-Recipient
    In order to assist in the administration of the WIA Title I grant funds, the chief elected official(s) or the Governor, where the Governor serves as the local grant recipient for a local area, may designate an entity to serve as a local grant sub-recipient for such funds or as a local fiscal agent. Such designation shall not relieve the chief elected official or the Governor of the liability for any misuse of grant funds. According to the Federal Rules and Regulations, this provision is interpreted as holding the chief elected officials liable in their official capacity and not holding them personally liable for misuse of WIA funds. The local grant sub-recipient shall disburse such funds for workforce investment activities immediately at the direction of the local board, pursuant to the requirements of WIA Title 1B.
  • Long-Term Goals

    Goals can be completed in 6 or more months. They may include:

    • Making a career change
    • Completing a training program
    • Getting the job you want
  • Low Income
    Families and children are defined as low-income if the family income is less than twice the federal poverty threshold. The federal poverty level for a family of four with two children was $22,050 in 2009, $21,200 in 2008, and $20,650 in 2007.
  • Low Income Home Energy Assistance Program
    Low Income Home Energy Assistance Program helps pay the winter heating bills or summer cooling bills of low-income and elderly people. Citation
  • Maintain Quality
    Implement quality control systems and practices to ensure quality products and services.
  • Maintaining Logs
    Keeps logs, records and files that are up-to-date and readily accessible. Updates logs, files and records, noting important changes in status.
  • Maintains A Positive Attitude
    Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one’s work and the work of the organization.
  • Maintains Open Relationships
    Maintains open lines of communication with others. Encourages others to approach them with problems and successes. Establishes a high degree of trust and credibility with others.
  • Managerial Informing
    Develops strategic plans for making a wide array of resources available. Ensures that knowledge of​ those resources is spread throughout organization.
  • Market Knowledge
    Understands basic economic concepts. Understands market trends in the industry and the company’s position in the market. Knows who the company’s primary competitors are, and stays current on organizational strategies to maintain competitiveness.
  • Marketing/Community Outreach

    ​Efforts using an organizations informational materials or Illinois workNet marketing materials aimed at informing individuals and businesses about the Illinois workNet Portal and encouraging use of the Portal.

  • Mathematics Application
    Performs basic math computations accurately. Translates practical problems into useful mathematical expressions and uses appropriate mathematical formulas and techniques. Use statistics to monitor processes and quality of performance. Use mathematical reasoning to solve word problems. Use algebra - based formulas. Perform job-specific math operations.
  • Measurable
    Able to be measured: capable of being measured or perceived (Encarta World English Dictionary).
  • Measurement and Estimation
    Takes measurements of time, temperature, distances, length, width, height, perimeter, area, volume, weight, velocity, and speed. Uses and reports measurements correctly. Converts from one measurement to another (e.g., from English to metric).
  • Measuring Progress
    Measures progress against timelines set for performance of tasks. Asks questions of subordinates and team members to check for problems in work processes. Encourages subordinates and team members to report problems and mistakes by creating a non-threatening environment for discussion of problems.
  • Mechanics
    Uses standard syntax and sentence structure; uses correct spelling, punctuation, and capitalization; uses appropriate grammar (e.g., correct tense, subject-verb agreement, no missing words).
  • Medicaid
    A federal and state funded program that provides access to health care services to individuals who fall into specified categories. Medicaid will usually pays for medications, lab tests, and nursing home services if the individual qualifies for the program.
  • Medicare
    A federal program that provides health insurance for people over 65 and many people under 65 who have a disability. If you receive Social Security Disability Insurance benefits, you will be eligible to receive Medicare after a two-year-and-five-month waiting period.
  • Medicare Savings Program (MSP)
    The Medicare Savings Program helps with the costs of Medicare for eligible individuals. MSP consists of three federal programs: Qualified Medicare Beneficiaries (QMB), Specified Low-Income Medicare Beneficiaries (SLIB), and Qualified Individuals (QI-1). You must have Medicare Part A to be eligible and meet the income and asset standards of the program. The income and asset standards change each year based on federal law.
  • Mental Agility
    Identifies connections between issues. Quickly understands, orients to, and learns new assignments. Shifts gears and changes direction when working on multiple projects or issues.
  • Metropolitan Statistical Area
    County or group of counties that has at least one urbanized area of 50,000 or more population, plus adjacent territory that has a high degree of social and economic integration with the core as measured by commuting ties. Citation
  • Microsoft Edge Browser Bug

    There is currently a bug affecting users running a newer version of Microsoft's Edge Browser. This bug forces users to log into Illinois workNet when they click on a link to view any Office document file (Word, Excel, PowerPoint, etc.). Until this issue has been resolved by Microsoft, affected users can download the file via an alternate browser (Chrome, Firefox, Safari, etc.) or do the following to download via Edge.

    1. Right click on the file.

    2. Click "Save link as".

    3. Download the file to your computer.

    This will allow you to view the file without logging into Illinois workNet.

  • Microsoft Office Courses
    Self-paced online courses that train individuals specifically in Microsoft Office software to increase their technology skills.
  • Minor
    An individual under 18 years old.
  • Minorities

    ​The federal definition of minorities includes:

    • American Indian or Alaska Native
    • Asian
    • Black or African-American
    • Hispanic or Latino
    • Native Hawaiian or other Pacific islander
  • Moms & Babies
    This program covers health care for women while they are pregnant and for 60 days after the baby is born. Moms & Babies covers both outpatient health care and inpatient hospital care, including delivery.
  • Monitoring
    Develops strategic plans to anticipate future resource needs, and accurately identifies, tracks and prioritizes existing resource needs. Monitors resource availability and makes contingency plans to ensure the availability of adequate resources in the event of unforeseen circumstances.
  • Monitors
    Monitors accomplishment of delegated tasks, and provides constructive, timely feedback. Provides support and assistance for goal accomplishment, and makes mistakes a learning experience.
  • MSA
    County or group of counties that has at least one urbanized area of 50,000 or more population, plus adjacent territory that has a high degree of social and economic integration with the core as measured by commuting ties. Citation
  • NAICS
    The standard used by federal statistical agencies in classifying business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. business economy. Citation
  • New and Emerging Jobs
    Newly created job postitions or occupations that are expected to have a rising number of job openings.
  • New Computer User
    Individuals with basic computer skills should understand common technology terminology and equipment. They also should be knowledgeable of computer hardware and productivity software to organize and create information. In addition, new computer users should know about computer hardware and communications software to access and transmit information.
  • No Strings Attached
    No restrictions on your remixing, redistributing, or making derivative works. Give credit to the author, as required.
  • NOCTI Assessment
    The NOCTI is a timed assessment that measures a persons knowledge of workplace skills. Topics covered include:
    • Ready (5%)
    • Math (10%)
    • Writing (10%)
    • Speaking and Listening (12%)
    • Computer Literacy (6%)
    • Reasoning, Problem-Solving and Decision Making (8%)
    • Understanding the Big Picture (8%)
    • Work Ethic (5%)
    • Positive Attitude (6%)
    • Independence and Initiative (8%)
    • Self-Presentation (6%)
    • Attendance (6%)
    • Collaboration (10%)

    ​There are a total of 124 multiple choice questions. Once successfully completed, a certificate of completion and digital badge is available for download from your account.

  • Non-covered Individual
    Any individual who meets neither the definition of “veteran,” as defined in this section, nor the definition of “eligible spouse” as defined in this section.
  • Non-Registered Apprenticeship

    ​A Non-Registered Apprenticeship in Illinois is an apprenticeship that is not registered with the U.S. Department of Labor but meets all Registered Apprenticeship criteria other than the application for registration.

  • North American Industry Classification System
    The standard used by federal statistical agencies in classifying business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. business economy. Citation
  • North Central

    ​This region includes the following counties: DeWitt, Fulton, Livingston, Marshall, Mason, McLean, Peoria, Stark, Tazewell, and Woodford.

  • Northeast

    ​This region includes the following counties: Cook, DeKalb, DuPage, Grundy, Kane, Kankakee, Kendall, Lake, McHenry, and Will.

  • Northern Stateline

    ​This region includes the following counties: Boone, Ogle, Stephenson, and Winnebago.

  • Northwest

    ​This region includes the following counties: Bureau, Carroll, Henry, Jo Daviess, LaSalle, Lee, Mercer, Putnam, Rock Island, and Whiteside.

  • Obtaining Information
    Obtains appropriate information, signatures and approvals promptly. Verifies that all information is present and accurate before forwarding materials.
  • Occupation

    ​This is the category for specific types of jobs. This is more specific than the job family.

  • Occupational Information
    Information including a description of a certain job, a variety of possible job titles, an estimate of the number of people employed in that occupation, common job tasks, and estimates of the wages paid to those doing the job.
  • Occupational Safety and Health Administration
    The Occupational Safety and Health Administration (OSHA) is the main federal agency charged with the enforcement of safety and health legislation. OSHA's role is to assure the safety and health of America's working men and women by setting and enforcing standards; providing training, outreach and education; establishing partnerships; and encouraging continual process improvement in workplace safety and health. Citation
  • Office Software Applications

    ​Office software applications include programs aimed at simplifying office tasks (and in some cases home tasks) to make organizing and processing information easier through the creation of documents, spreadsheets, and presentations, as well as managing e-mail. Microsoft Office software is commonly used to complete these tasks, and includes:

    • Outlook (manage e-mail),
    • Excel (spreadsheets),
    • Access, PowerPoint (presentations),
    • Word (word processing),
    • OneNote,
    • SharePoint,
    • Publisher,
    • Visio
    • Much more!
  • OJT

    On-the-Job Training provides reimbursements to employers to help compensate for the costs associated with skills upgrade training for newly hired employees and the lost production of current employees providing the training (including management staff). OJT training can assist employers who are looking to expand their businesses and who need additional staff trained with specialized skills. OJT employers may receive up to 50% reimbursement of the wage rate (in certain circumstances up to 75%) of OJT trainees to help defray personnel training costs. Under some programs, such as those funded by H-1B fees, OJT reimbursement may be as high as 90%, depending on employer size.

  • Online
    Connected to, served by, or available through a system, especially a computer or telecommunications system (as the Internet). Citation
  • On-the-Job Training

    On-the-Job Training provides reimbursements to employers to help compensate for the costs associated with skills upgrade training for newly hired employees and the lost production of current employees providing the training (including management staff). OJT training can assist employers who are looking to expand their businesses and who need additional staff trained with specialized skills. OJT employers may receive up to 50% reimbursement of the wage rate (in certain circumstances up to 75%) of OJT trainees to help defray personnel training costs. Under some programs, such as those funded by H-1B fees, OJT reimbursement may be as high as 90%, depending on employer size.

  • Organization and Development
    Defines the purpose. Determines the audience. Plans the format/layout. Writes a first draft such as letters, directions, manuals, reports, graphs, and flow charts. Communicates thoughts, ideas, information, messages and other written information, which may contain technical material, in a logical, organized, and coherent manner. Ideas are well developed with supporting information and examples. Edits and revises to ensure document is complete, clear, concise, correct and considerate of the reader.
  • Orientation
    The act or process of introducing a new situation or environment.
  • OSHA
    The Occupational Safety and Health Administration (OSHA) is the main federal agency charged with the enforcement of safety and health legislation. OSHA's role is to assure the safety and health of America's working men and women by setting and enforcing standards; providing training, outreach and education; establishing partnerships; and encouraging continual process improvement in workplace safety and health. Citation
  • Other Sites

    1. In addition to the three types of designated centers and access sites that may be included in the local one-stop delivery system, WIOA customers may also avail themselves of other workforce, education, training, and support services in their areas. 

    2. Because these “other sites” do not offer services, programs, or activities by a WIOA partner agency or receive WIOA funding, they may not display signage identifying the site as part of the Illinois workNet or American Job Center network. 

    3. Other sites do not need to be included in operating costs in the MOU nor do they need to go through the certification process.

  • PABSS

    Protection and Advocacy for Beneficiaries of Social Security Program (PABSS): The Social Security Administration, as authorized by the Ticket to Work and Work Incentives Improvement Act of 1999, awarded Work Assistance Program grants to the designated Protection and Advocacy (PA) system in each of the 50 States, the District of Columbia, the U.S. Territories of American Samoa, Guam, Northern Mariana Islands, Puerto Rico, the Virgin Islands, and the PA system for Native Americans. SSA's PA Program, known as Protection and Advocacy for Beneficiaries of Social Security (PABSS), was created to serve SSDI and SSI beneficiaries who want to work despite their continuing disabilities. PABSS grantees will:

    • Assist beneficiaries with disabilities in obtaining information and advice about receiving vocational rehabilitation and employment services; and 
    • Provide advocacy or other related services that beneficiaries with disabilities may need to secure or regain gainful employment.
  • Parent
    May be biological or adoptive
  • Participates in Training
    Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results. Participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.
  • Partnering
    Establishes strong and lasting partnerships with business contacts; proactively seeks ways of increasing business opportunities with contacts. Skillfully influences and negotiates with partners to create opportunities that increase the competitive position of both parties.
  • PASS
    A Supplemental Security Income (SSI) provision to help individuals with disabilities return to work. PASS lets disabled individuals set aside money and/or items they own to pay for items or services needed to achieve a specific work goal. Click here to learn more.
  • Performance Measures
    WIA establishes a performance accountability system, including State and local performance measures intended to assess the effectiveness of States and local areas in achieving continuous improvement of WIA Title IB funded workforce investment activities. As part of the submission of the Illinois State Plan for 2007-2009, a waiver request was included that would permit the early adoption of the WIA Common Measures. In response to the State’s request, the U.S Department of Labor (USDOL) has issued a waiver permitting the early adoption.
  • Persists
    Pursues work with energy, drive, and a strong accomplishment orientation; persists and expends extra effort to accomplish tasks even when conditions are difficult or deadlines are tight; persists at a task or problem despite interruptions, obstacles, or setbacks.
  • Persuasion / Influence
    Influences others; persuasively presents thoughts and ideas; gains commitment and ensures support for proposed ideas. Supports his or her ideas with data and research versus personal opinion. Is a skilled conversationalist and can successfully engage others in brainstorming and conflict resolution. Uses communication constructively to promote goals, not to gossip or cause harm. Exhibits public relations skills to increase internal and external customer/client satisfaction.
  • Phone Interview
    Interview technique used by employers to determine if there is a good enough match to schedule a personal interview.
  • Plan to Achieve Self-Support
    A Supplemental Security Income (SSI) provision to help individuals with disabilities return to work. PASS lets disabled individuals set aside money and/or items they own to pay for items or services needed to achieve a specific work goal. Click here to learn more.
  • Planning
    Effectively engages in staff planning and helps to ensure that work unit is appropriately staffed to accomplish its goals. Anticipates obstacles to staff planning, such as shifting economic and political climates, and makes appropriate contingency plans for these possibilities.
  • Plans
    Approaches work in a methodical manner. Sets and achieves short and long term goals. Plans and schedules tasks so that work is completed on time. Keeps track of details to ensure work is performed accurately and completely.
  • Policy and Procedures
    Understands the rationale behind organizational policies and procedures. Follows rules and procedures. Reads all directions before starting. Can break down instructions and prioritize implementation. Checks for clarification when directions are unclear. Appreciates relevance of procedures to performance and contributes suggestions for new/better procedures.
  • Portfolio
    Job-search tool developed to give prospective employers a complete picture of a job seeker's experience, education, accomplishments, and skills.
  • Positive Attitude
    Cooperates with co-workers and supervisors. Takes direction willingly and exhibits eagerness to learn. Acts in a pleasant and polite manner with customers, co-workers, and supervisors. Is optimistic and quickly reorients negative outlook into a positive outlook. Values how attitude affects performance and group dynamics and tries to positively influence conditions.
  • Potential Employers
    Businesses with jobs and employees that may or may not be hiring.
  • Pre-Apprenticeship
    A program that has a documented partnership with an employer and is designed to prepare individuals to enter and succeed in an apprenticeship program, which includes all of the following:
    • Training and curriculum that aligns with the skill needs of employers in the economy of the State or region and that have been designed to prepare participants to meet the minimum entry-level requirements of the apprenticeship program.
    • Access to educational and career counseling and other supportive services as needed by participants.
    • Hands-on meaningful learning activities that are connected to education and training activities, such as Career Exploration and Career Development Experiences, and that reinforce foundational professional skills, including, at a minimum, those outlined in the Essential Employability Skills framework.
    • Upon successful completion of the program, participants are supported to apply for an apprenticeship program and may receive preference for enrollment.
    • Inclusive recruitment of underrepresented individuals.
    • Strive for credential acquisition.
  • Prepares Documents
    Uses word processing programs to create, edit, and retrieve document files. Types materials quickly and accurately. Checks work carefully and identifies/corrects typographical errors. Uses basic reference materials and tools (e.g., spell check) to ensure accuracy.
  • Prepares for the Future
    Anticipates future changes in work tasks due to changing economic and/or political climates and provides employees with developmental opportunities that prepare them for these changes.
  • Preparing
    Prepares highly accurate and precise estimates of costs. Obtains the most recent cost estimates from vendors or catalogs.
  • Prioritizes
    Prioritizes various competing tasks and performs them quickly and efficiently according to their urgency. Finds new ways of organizing work area or planning work to accomplish work more efficiently.
  • Priority of Service
    A federal requirement that any service providers receiving U.S Department of Labor funds have processes to ensure veterans and eligible spouses are aware of (1) their entitlement to priority of service, (2) the full array of employment, training, and placement services available under priority of service, and (3) any applicable eligibility requirements for those programs and/or services.
  • Private Colleges and Universities

    ​Private universities are universities not operated by governments, although many receive tax breaks, public student loans, and grants. Depending on their location, private universities may be subject to government regulation. This is in contrast to public universities and national universities.

  • Private Sector

    ​Organizations that connect individuals to education and training and work support services and are owned and operated as a business.

  • Professional Development

    ​Opportunities to increase knowledge and skills for the purpose of enhancing an individuals’ ability to do their job.

  • Professional Networking
    Connecting with multiple groups of people to make contacts. Networking online is popular and efficient because you can connect with people from any location. Connecting through social networking sites means finding out who your friends, family, and acquaintances know, and it helps make connections.
  • Professional Skills Assessment
    A tool-based observational assessment of a participant’s performance in a Career Development Experience given by an adult supervisor and shared with the participant that addresses foundational professional skills including, at a minimum, those outlined in the Essential Employability Skills framework. The Professional Skills Assessment tool is to be used primarily as a feedback tool and development strategy and not as the sole basis for a grade or credit determination.
  • Professionalism
    The conduct, aims, or qualities that characterize or mark a profession or a professional person. Citation
  • Programs of Study
    A structured sequence of topics that students are required to successfully complete in order to gain an academic award or training certificate. Examples of academic awards include an associates degree, bachelor degree, and graduate degree.​
  • Promotes Training
    Encourages employees to attend relevant training and workshops to broaden skills. Explains why training is relevant to employee’s career and works with employees to identify training goals.
  • Protection and Advocacy for Beneficiaries of Social Security

    Protection and Advocacy for Beneficiaries of Social Security Program (PABSS): The Social Security Administration, as authorized by the Ticket to Work and Work Incentives Improvement Act of 1999, awarded Work Assistance Program grants to the designated Protection and Advocacy (PA) system in each of the 50 States, the District of Columbia, the U.S. Territories of American Samoa, Guam, Northern Mariana Islands, Puerto Rico, the Virgin Islands, and the PA system for Native Americans. SSA's PA Program, known as Protection and Advocacy for Beneficiaries of Social Security (PABSS), was created to serve SSDI and SSI beneficiaries who want to work despite their continuing disabilities. PABSS grantees will:

    • Assist beneficiaries with disabilities in obtaining information and advice about receiving vocational rehabilitation and employment services; and 
    • Provide advocacy or other related services that beneficiaries with disabilities may need to secure or regain gainful employment.
  • Providing Personalized Service
    Provides prompt, efficient, and personalized assistance to meet the requirements, requests, and concerns of customers. Provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees. Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services. Establishes boundaries as appropriate for unreasonable customer demands.
  • Public Community Colleges

    A nonresidential junior college established to serve a specific community and typically supported in part by local government funds. ​

  • Public University

    ​A public university is a university that is predominantly funded by public means through a national or subnational government, as opposed to private universities.

  • Punctual
    Acting or arriving exactly at the time appointed; prompt; precise; exact.
  • Punctuality
    The quality or state of being punctual; especially, adherence to the exact time of an engagement; exactness.
  • Qualified Job Training Programs
    Any program or service for workforce preparation, development, or delivery that is directly funded, in whole or in part, by the Department of Labor.
  • Quantification
    Reads and writes numbers. Counts and places numbers in sequence; recognizes whether one number is larger than another.
  • Reaction
    The response to a situation or stimulus. Citation
  • Read the Fine Print
    Copyrighted materials, available under Fair Use and the TEACH Act for US-based educators, or other custom arrangements. Go to the resource provider to see their individual restrictions.
  • Reading Application
    Integrates what is learned from written materials with prior knowledge. Applies what is learned from written material to follow instructions and complete specific tasks; applies what is learned from written material to future situations.
  • Reading Comprehension
    Select and employ appropriate reading and communication strategies to learn and use technical concepts and vocabulary in practice. Demonstrate use of the concepts, strategies, and systems for obtaining and conveying ideas and information to enhance communication in the workplace. Locate, organize and reference written information from various sources to communicate with co-workers and clients/participants. Evaluate and use information resources to accomplish specific occupational tasks. Use correct grammar, punctuation and terminology to write and edit documents. Develop formal and informal presentations using appropriate media to engage and inform audiences. Develop and interpret tables, charts, and figures to support written and oral communications.
  • Recognizing
    Recognizes contributions and achievements of all types, among people in high and low-visibility jobs alike. Actively searches for contributions to recognize. Recognizes improvements in performance as well as commendable efforts that failed.
  • Recognizing and Dealing with Obstacles
    Comprehensively considers a wide range of problems that could affect the entire work unit. Strategically identifies ways to address or capitalize on these problems.
  • Recruiter
    Someone who supplies members or employees, such as headhunters or talent scouts.
  • Registered Apprenticeship

    An apprenticeship registered with the U.S. Department of Labor meeting the standards defined by USDOL, which includes the five required components: 

    1) Business Involvement; 

    2) Structured On-the-Job Training; 

    3) Related Instruction; 

    4) Rewards for Skill Gains; and

    5) Industry Credentials

    NOTE

    The US Department of Labor regulates registered apprenticeships. Detailed information on current federal rules and regulations can be found at apprenticeship.gov and Illinois workNet.

  • Regulation
    A rule or order issued by an executive authority or regulatory agency of a government and having the force of law. 
  • Remix and Share
    Your remixing, redistributing, or making derivatives works comes with some restrictions, including how it is shared.
  • Resolves Conflicts
    Brings others together to reconcile differences. Handles conflicts maturely by exercising give and take to achieve positive results for all parties. Reaches formal or informal agreements that promote mutual goals and interests, and obtains commitment to those agreements from individuals or groups.
  • Respects Diversity
    Demonstrates sensitivity and respect for the opinions, perspectives, customs and individual differences of others. Promotes and strives to create a workforce and environment that represents and values diversity of people and ideas.
  • Resume
    A document that informs potential employers about your employment background, skills, and educational experience.
  • Reviewing Work
    Conducts frequent progress review meetings with subordinates and team members to discuss progress and any barriers to progress. Conducts after-reviews upon task completion to identify lessons learned and generate ideas for more effective task completion in the future.
  • Rewarding
    Rewards employees for high performance. Takes the time to determine what is rewarding for individual employees, and fairly and objectively dispenses rewards based on performance indicators that reflect a person’s effort and competence.
  • Rewarding Innovation
    Recognizes the contributions of those who have enabled positive change, and gives appropriate rewards for extraordinary achievements.
  • Rich Site Summary
    A format for delivering regularly-changing web content. Many news-related sites, weblogs and other online publishers syndicate their content as an RSS Feed to anyone who wants it.
  • RSS
    A format for delivering regularly-changing web content. Many news-related sites, weblogs and other online publishers syndicate their content as an RSS Feed to anyone who wants it.
  • Safety, Health, and Environmental
    Implements personal and jobsite safety rules and regulations to maintain safe and healthful working conditions and environments. Completes work tasks in accordance with employee rights and responsibilities and employers obligations to maintain workplace safety and health. Employs emergency procedures as necessary to provide aid in workplace accidents. Employs knowledge of response techniques to create a disaster and/or emergency response plan.
  • Satellite Site

    ​WIA-funded career center other than a comprehensive (One Stop) center.

  • Scenario
    An imagined sequence of possible events, or an imagined set of circumstances.
  • Science and Technology Application
    Applies basic scientific principles and technology to complete tasks.
  • Science and Technology Comprehension
    Understands basic scientific principles and to use commonly available technology. Understands the scientific method (i.e., identifies problems, collects information, forms opinions and draws conclusions). Understands overall intent and proper procedures for set-up and operation of equipment.
  • Sector
    The terms industry and sector are often used interchangeably to describe a group of companies that operate in the same segment of the economy or share a similar business type. Although the terms are commonly used interchangeably, they do, in fact, have slightly different meanings. This difference pertains to their scope; a sector refers to a large segment of the economy, while the term industry describes a much more specific group of companies or businesses.
  • Seeing the Big Picture
    Has broad knowledge and perspective. Pieces together seemingly unrelated data to identify patterns and trends and to see a bigger picture. Understands the pieces of a system as a whole and appreciates the consequences of actions on other parts of the system. Possesses a big-picture view of the situation.
  • Seeks Feedback
    Proactively seeks feedback and responds positively to constructive criticism. Absorbs feedback and seeks new ways to perfect behavior or performance. Easily redirected to appropriate behavior. Reflects on feedback and defers immediate judgment.
  • Selecting Tools
    Selects and applies appropriate tools or technological solutions to frequently encountered problems. Carefully considers which tools or technological solutions are appropriate for a given job, and consistently chooses the best tool or technological solution for the problem at hand. Uses Personal Information Management (PIM) applications to increase workplace efficiency. Employs technological tools to expedite workflow.
  • Self-Control
    Can suppress own reaction and remedy difficult individuals or situations with a calm and non-defensive manner. Keeps personal matters from interfering and maintains top performance.
  • Self-Employment
    Earning one's living in one's own business or through freelance work, rather than as the employee of another. Citation
  • Sets Challenging Goals
    Establishes and maintains personally challenging but realistic work goals. Exerts effort toward task mastery. Brings issues to closure by pushing forward until a resolution is achieved.
  • Setting an Example
    Sets an example for others by acting in ways that are consistent with organizational goals and objectives. Confronts behavior that undermines the reputation of the organization.
  • Setting Performance Goals
    Helps employees set performance goals. In consultation with employees, sets goals that are clear, specific and attainable. Informs employees of deadlines for goal attainment.
  • Sexual Intimidation/Harassment
    Workplace harassment consists of unwelcome and repeated sexual advances, comments, looks, physical contact, stereotyping, or requests for sexual favors. Or, any such act not clearly sexual in nature when (1) submission to such act is made a term or condition of employment, (2) submission to rejection of such conduct is used as a basis for an employment-related decision affecting the individual, or (3) such conduct has the purpose of unreasonably interfering with an individual’s performance, or of creating a hostile, intimidating or offensive work environment. Citation
  • Share Only
    Your redistributing comes with some restrictions. Do not remix or make derivative works.
  • Shared Pathways (*)
    Common courses taken that cut across multiple clusters and pathways.
  • Shift Work
    Effectively coordinates the transition of employees at the beginning and end of each work shift. Disseminates crucial information in an organized manner to rapidly bring employees up to speed at the start of their shifts. Ensures that employees are updated on work completed on past shifts and work that still needs to be completed.
  • Shortcut
    A means of quickly ordering a computer to perform a complicated function, e.g. an icon on a computer screen or a short series of keystrokes.
  • Short-Term Goals

    Goals that can be completed in 1 to 3 months. They may include:

    • Applying for financial aid
    • Calculating monthly budget
    • Creating a resume
  • Shows Up on Time
    Demonstrates regular and punctual attendance. Rarely is late for meetings or appointments.
  • Situational Awareness
    Understands the organization’s mission and functions. Recognizes one’s role in the functioning of the company and understands the potential impact one’s own performance can have on the success of the organization. Grasps the potential impact of the company’s well-being on employees. Identifies how the company functions within the broad world of business, industry, and service. Understands the necessity and benefits/disadvantage of organizational change.
  • SKILLS Profiler
    A tool that will help you identify your present job skills, identify occupations that match those skills, understand what skills are required for a given occupation, and determine what training and skills you need for a particular job.
  • SNAP
    The Food Stamp Program was designed to help end hunger and improve nutrition and health. It helps low-income households buy the food they need for a nutritionally adequate diet. Citation
  • SOC
    Occupational classification system used by statistical agencies to classify workers into occupational categories for the purpose of collecting, calculating, and disseminating data.
  • Social Media
    Social media within the professional realm is about return on engagement and connecting with people. The key is to create a community of users through dialogue in a space that may not otherwise occurred, and they use the momentum built with your new audience to connect them to your program.
  • Social Service Agency

    ​Where individuals go to seek assistance and to be connected to information to prepare to find a job, plan for a career, identify education and training opportunity, or connect to work support services

  • Soft Skills
    Cluster of personal qualities, habits, attitudes, and social graces that make individuals good employees and compatible co-workers (work ethic, attitude, communication, time management, problem solving, teamwork, self-confidence, etc.).
  • Soliciting Feedback
    Solicits feedback from multiple sources during and following task completion to ensure employee tasks are performed correctly, and to learn how employee and team performance can be improved. Conscientiously monitors downstream consequences of work to ensure tasks are completed correctly and have intended consequences.
  • Solution
    Answer or suggestion to try and solve a question or problem. A solution can be either simple or complex, and may require few resources or many resources. Citation
  • Sounds
    Uses sounds to indicate that you are attending to the other person. Sounds such as ahhh, ummm, ohhh, used along with eye and facial gestures, communicate understanding and emotional connection. These sounds can convey interest, understanding and compassion.
  • Southeast

    ​This region includes the following counties: Clark, Clay, Coles, Crawford, Cumberland, Edgar, Effingham, Fayette, Jasper, Lawrence, Marion, Moultrie, and Richland.

  • Southern

    ​This region includes the following counties: Alexander, Edwards, Franklin, Gallatin, Hamilton, Hardin, Jackson, Jefferson, Johnson, Massac, Perry, Pope, Pulaski, Saline, Union, Wabash, Wayne, White, and Williamson.

  • Southwest

    ​This region includes the following counties: Bond, Calhoun, Clinton, Jersey, Madison, Monroe, Randolph, St. Clair, and Washington.

  • Space
    Stands an appropriate distance from the other person. Consider the context of the situation. Some situations are more formal than others.
  • Spam

    ​Mass mailing over the Internet by sending promotional messages to practically everyone whose e-mail address is known, without asking permission.

  • Speaking
    Participates in group or team discussions. Engages in conversations with co-workers, supervisors, and clients. Expresses/presents information to individuals or groups taking into account the audience and the nature of the information (e.g., technical or controversial); speaks clearly and confidently; organizes information in a logical manner; speaks using common English conventions including proper grammar, tone and pace; tracks audience responses and reacts appropriately to those responses; effectively uses eye contact and non-verbal expression. Can have a two-way conversation building on information obtained during the conversation.
  • Specialized Centers

    1. LWIBs may designate a specialized center to meet the needs of a specific population, such as youth, veterans, or individuals with disabilities; key industry sectors or clusters (20 CFR 678.320, 34 CFR 361.320, and 34 CFR 463.320); or a specific group of dislocated workers affected by a regional lay-off.

    2. Specialized centers need not provide access to every required partner, but should be knowledgeable about, and prepared to make referrals to, partners in the comprehensive or affiliate one-stop centers.

    3. As described in the "Affiliate Centers" section above, Wagner-Peyser employment services cannot stand alone in a specialized center and must include other programs besides Wagner-Peyser Act employment services, local veterans' employment representatives, disabled veterans' outreach program specialists, and unemployment compensation.

    4. Specialized centers must connect, physically or technologically, to a comprehensive center and any appropriate affiliate centers (20 CFR 678.320).

    5. Partner services provided through specialized one-stop centers must be determined by partner negotiations at the local level and incorporated into the MOU.

  • Spenddown
    The Spenddown Program helps some people who have too much income or too many assets (like bank accounts and other resources) to qualify for other HFS Medical Programs. If they have medical bills or receipts for recent payments they made for medical care, they may qualify under Spenddown to get a medical card to pay for some of their care.
  • Spreadsheets
    Uses spreadsheet software to enter, manipulate, edit, and format text and numerical data. Effectively creates and saves worksheets, charts, and graphs that are well organized, attractive, and useful.
  • Standard Occupational Classification
    Occupational classification system used by statistical agencies to classify workers into occupational categories for the purpose of collecting, calculating, and disseminating data.
  • STAR

    ​Through the use of new evidence-based reading strategies, many adult education learners are being able to finally experience the joy of reading for the first time in their lives.

  • States' Career Cluster Initiative
    The States' Career Cluster Initiative consists of 16 career clusters representing career opportunities for the 21st century economy identified by the U.S. Department of Education Office of Vocational and Adult Education. These clusters frame student opportunities as they pursue postsecondary education and a wide range of career opportunities from career beginnings to professional and managerial careers.
  • Student Achievement in Reading

    ​Through the use of new evidence-based reading strategies, many adult education learners are being able to finally experience the joy of reading for the first time in their lives.

  • Success Story
    A true life account regarding individuals, businesses, or other organizations helped by WIOA or by other special programs.
  • Sunshine Law (provision)
    The State and local boards shall make available to the public, on a regular basis through open meetings, information regarding the activities of the State and/or local boards, including information regarding the State or local plans prior to submission of the plans, information regarding membership, and, on request, minutes of formal meetings of the State and local boards. In addition, local boards shall make available to the public, the designation and certification of one-stop operators, and the award of grants or contracts to eligible providers of youth activities, and on request, minutes of formal meetings of the local board.
  • Supervision
    Needs moderate or minimal supervision to complete tasks. Shows effort to accept direction and constructive criticism with a positive attitude. Uses feedback to improve work performance. Consistently accepts direction and constructive criticism with positive attitude. Uses feedback to improve work performance, and provides new and useful ideas to employer.
  • Supports Learning
    Provides support and encouragement during learning process. Expresses confidence that employees will be able to learn a new procedure or skill.
  • TABE

    ​The TABE (Test for Adult Basic Education) is used to find your strengths. The information collected will be used to set up a program of study to help you progress. Your skills may help you complete a program that was set up by a Workforce Professional. The TABE has three major areas: reading, language, and math. These tests use multiple-choice questions. There are no short answers. There are no writing questions. You cannot fail the TABE.

  • Takes Initiative
    Goes beyond the routine demands of the job. Takes initiative in seeking out new work challenges and increasing the variety and scope of one’s job. Seeks opportunities to influence events and originate action. Assists others who have less experience or have heavy workloads. Find tasks to perform on one's own. Make suggestions for improvement. Exhibit interest in making the organization more effective and productive. Maintain work standards in the midst of change.
  • Taking Responsibility
    Takes responsibility for accomplishing work goals within accepted timeframes. Accepts responsibility for one’s decisions and actions and for those of one’s group, team, or department. Attempts to learn from mistakes. Assumes responsibility for actions and decisions. Completes assignments and is concerned with quality of own work and that of peers. Works towards a high standard of performance. Exhibits responsibility such as going to work as assigned and adhering to policies.
  • TANF
    "The Temporary Assistance for Needy Families program provides temporary financial assistance for pregnant women and families with one or more dependent children. TANF provides financial assistance to help pay for food, shelter, utilities, and expenses other than medical." Citation
  • Task
    Smallest identifiable and essential piece of a job that serves as a unit of work and as a means of differentiating between the various components of a project.
  • Team-based Challenges

    ​A group problem-based learning project relating to an individual’s career area of interest that involves a problem relating to employers within that area, including mentoring from adults with expertise in that area, and requires the individual to present the outcomes of the project.

  • Teamwork

    ​The process of working collaboratively with a group of people, in order to achieve a goal. Teamwork means that people will try to cooperate, using their individual skills and providing constructive feedback, despite any personal conflict between individuals.

  • Technical and Vocational Schools

    ​A vocational school, also called a trade school, is a higher-level learning institution that specializes in providing students with the vocational education and technical skills they need in order to perform the tasks of a particular job.

  • Technical Professional Computer User
    Individuals with technical professional computer skills may use, develop, maintain, or support information technology (IT) application systems including server administration, web and application programming, and other advanced applications used by specialized IT users.
  • Technical Professional Online Courses
    Individuals who are already in or entering an Information Technology career pathway can increase their knowledge of Microsoft professional information technology applications including server administration, web and application programming, and other professional technical areas. Expertise with information technology applications can give you the competitive edge to achieve job goals.
  • Technical Skills
    Employ information management techniques and strategies in the workplace to assist in decision-making. Employ planning and time management skills and tools to enhance results and complete work tasks. Able to manage overall project loads, which includes research and information fluency but also involves choices and usage of other technology products. Evaluate and select information sources and digital tools based on the appropriateness to specific tasks. Apply existing knowledge of digital tools to generate new ideas, products, processes and to process data/results. Use models and simulations to explore complex systems and issues, and identify trends and forecast possibilities.
  • Technology
    Interact and collaborate with peers or others employing a variety of digital environments and media in order to complete workplace projects. Communicate information and ideas effectively to multiple audiences using a variety of media and formats. Contribute to project teams to produce original works or solve problems.
  • Technology Literacy

    ​The knowledge and skills in using contemporary information; communication and learning technologies in a manner necessary for successful lifelong learning; and citizenship in the knowledge-based, digital, and global 21st century. This type of literacy includes the abilities to effectively communicate and collaborate; to analyze and solve problems; to access evaluate, manage, and create information in order to increase information literacy; and to do so in a safe and ethical manner.

  • Tele-Typewriter
    Tele-Typewriter/Text Telephone -Machinery or equipment that employs interactive text based communications through the transmission of coded signals across the standard telephone network. Text telephones can include, for example, devices known as TDDs (telecommunication display devices or telecommunication devices for deaf persons) or computers with special modems. Text telephones are also called TTYs, an abbreviation for tele-typewriter.
  • Test for Adult Basic Education

    ​The TABE (Test for Adult Basic Education) is used to find your strengths. The information collected will be used to set up a program of study to help you progress. Your skills may help you complete a program that was set up by a Workforce Professional. The TABE has three major areas: reading, language, and math. These tests use multiple-choice questions. There are no short answers. There are no writing questions. You cannot fail the TABE.

  • The Temporary Assistance for Needy Families
    "The Temporary Assistance for Needy Families program provides temporary financial assistance for pregnant women and families with one or more dependent children. TANF provides financial assistance to help pay for food, shelter, utilities, and expenses other than medical." Citation
  • Thinking Innovatively
    Constantly searches for new ways of improving existing processes and doing things more efficiently. Strives to understand what is missing from current product stream, and searches for new ideas for product improvement everywhere; attempts to address product gaps and build the business by creating innovative and unique solutions.
  • Time Management
    A set of skills for better using your time, which includes goal setting, prioritizing tasks, and scheduling activities.
  • Timing
    Easy flow of information back and forth (not rushed).
  • Tone
    Writes in a manner appropriate for business; uses language appropriate for the target audience; uses appropriate tone and word choice (e.g., writing is professional and courteous).
  • Tone of Voice
    Projects warmth, confidence, or delight.
  • Touch
    Uses an appropriate handshake or pat on the back or shoulder.
  • Trade Schools
    A vocational school, also called a trade school, is a higher-level learning institution that specializes in providing students with the vocational education and technical skills they need in order to perform the tasks of a particular job.
  • Training Programs
    A program designed for training in specific skills.
  • Transcript
    An official document showing the educational work of a student in a school or college. (Encarta World English Dictionary)
  • Transition
    The passing from one condition, activity or place to another. The movement from school to adult life and the world of work. The transition is complex and involves decisions about career, living arrangements, social and financial goals.
  • Transition Services

    ​Provide students with the information and assistance they need to successfully navigate the process of moving from adult education or remedial coursework to credit or occupational programs. Services may include (as needed and available) academic advising, tutoring, study skills, coaching, and referrals to individual support services; e.g., transportation and child care.

  • Transitions

    Specialized courses and services that assist dislocated workers and other adult education learners with gaining both the academic and college readiness skills needed to transition successfully to postsecondary education.

  • Trends
    The current general direction of movement for wages or job openings.
  • Troubleshooting
    Learns how to maintain and troubleshoot tools and technologies.
  • TTY
    Tele-Typewriter/Text Telephone -Machinery or equipment that employs interactive text based communications through the transmission of coded signals across the standard telephone network. Text telephones can include, for example, devices known as TDDs (telecommunication display devices or telecommunication devices for deaf persons) or computers with special modems. Text telephones are also called TTYs, an abbreviation for tele-typewriter.
  • Tuberculin Skin Test (TB Test)
    A tuberculin skin test (also called a Mantoux tuberculin test) is done to see if you have ever been exposed to tuberculosis (TB). The test is done by putting a small amount of TB protein (antigens) under the top layer of skin on your inner forearm. If you have ever been exposed to the TB bacteria (Mycobacterium tuberculosis), your skin will react to the antigens by developing a firm red bump at the site within 2 days.
  • Two-way Communication
    Practices meaningful two-way communication (i.e., speaks clearly, pays close attention and seeks to understand others, listens attentively and clarifies information). Attends to nonverbal cues and responds appropriately.
  • Understanding Customer Needs
    Demonstrates a desire to understand customer needs. Listens to what customers are saying and asks questions as appropriate. Demonstrates awareness of client goals.
  • Updating Information
    Monitors internal and external environments to determine if additional information is required for employees to perform tasks. Informs employees when changes occur that affect them and distributes updated information when necessary. Provides information to peers and subordinates in a timely way that maintains cooperative relationships among people.
  • Uses Basic Processes for Problem Solving
    (1) Understand the problem (2) Construct a plan to solve the problem (3) Execute the plan (4) Evaluate results.
  • Verifying
    Takes steps to verify all arrangements. Recognizes problems, generates effective alternatives, and takes corrective action.
  • Veterans and Eligible Spouse Priority of Service
    A federal requirement that any service providers receiving U.S Department of Labor funds have processes to ensure veterans and eligible spouses are aware of (1) their entitlement to priority of service, (2) the full array of employment, training, and placement services available under priority of service, and (3) any applicable eligibility requirements for those programs and/or services.
  • Viewpoint
    An attitude of mind, or the circumstances of an individual that leads to such an attitude. Citation
  • Voucher
    A voucher is an access code that will allow you to take Microsoft Elevate America course(s) online for free. It is similar to an online coupon.
  • Wages
    A payment, usually of money, for labor or services, usually according to contract and on an hourly, daily, or piecework basis. Citation
  • West Central

    ​This region includes the following counties: Adams, Brown, Hancock, Henderson, Knox, McDonough, Pike, Schuyler, and Warren.

  • Whitelist
    A list of e-mail addresses or domain names from which an e-mail blocking program will allow messages to be received.
  • WIA Reauthorization
    The Workforce Investment Act (WIA) is the critical piece of federal legislation that provides the framework for our national workforce preparation and employment system. It exists for two reasons: to help American businesses find the skilled workers they need to be competitive, productive, and profitable; and to help American workers gain the skills they need to find excellent jobs and contribute to our long-term economic prosperity. Congress is expected to take up WIA reauthorization in 2010.
  • Wiki
    A website that allows the easy creation and editing of any number of interlinked web pages via a web browser using a text editor.
  • WIOA-funded Sites

    ​These are sites that directly receive Title 1 WIOA funding.

  • Work Attire
    Adhere to the employer's dress code: find out whether it's formal (suit and tie) or casual by asking around or by observing employees arriving for work, unless your job requires you to wear a uniform.
  • Work Ethic
    The values of hard work instilled in or held by employees. For example, an employee with a good work ethic would complete projects and other tasks of high quality and take pride in the quality of his or her work.
  • Work Experience
    A work experience or internship is a planned, structured learning experience that takes place in a workplace for a limited period of time. Work experiences or internships may be paid or unpaid, as appropriate and consistent with other laws, such as the Fair Labor Standards Act. A work experience or internship may be arranged within the private for-profit sector, the non-profit sector, or the public sector.
    For youth, work experiences may also include:
    • Pre-apprenticeship programs;
    • Summer employment and other employment activities available throughout the school year;
    • Internships and job shadowing; and
    • On-the-job training (OJT)
  • Work Importance Locator
    A self-assessment to help learn about work values and help make decisions of what the individual considers important in a job. Knowing work values helps decide what jobs and careers to explore. The Work Importance Locator scores six work values to show the importance of work values. In addition to your scores, you will be directed to a list of occupations that are linked with your work values. The more a job agrees with your work values, the more likely you are to be satisfied with that job.
  • Work Incentive Planning Assistance
    A program whose purpose is to help individuals who receive SSI or SSDI and are interested in getting a job understand how working will affect their benefits.
  • Work Study
    A form of financial aid which calls for students to do labor to sustain their education. Work study is commonly done on campus and is the most typical form of financial aid in all universities and colleges. Job Corp is program which offers free education to youth, leading to a high school diploma or GED.
  • Work-Based Learning (*)

    Work-based learning provides participants with work-based opportunities to practice and enhance the skills and knowledge gained in their program of study or industry training program, as well as to develop employability, and includes an assessment and recognition of acquired knowledge and skills. Examples include: internships, service learning, paid work experience, on-the-job training, incumbent worker training,  transitional jobs, and apprenticeships.

  • Workforce Development System
    The network of Illinois workNet Centers, local and state agencies, and organizations whose combined efforts prepare and connect individuals to career planning, job search, employment, education and training, and work support services.
  • Workforce System
    The network of Illinois workNet Centers, local and state agencies, and organizations whose combined efforts prepare and connect individuals to career planning, job search, employment, education and training, and work support services.
  • Workplace Culture
    A unique blend of workplace values that are reflected in the firm's policies and actions.
  • Workplace Education

    ​Through onsite workplace education programs, the skills of the current workforce are being upgraded to respond to changes in the global marketplace.

  • Workplace Skills

    ​The combination of basic skills, critical thinking skills, and life skills with competency in utilizing resources, using information, working with others, understanding systems, and working with technology, and other skills necessary for success in the workplace.

  • Works Independently
    Develops own ways of doing things. Is able to perform effectively even with minimal direction, support or approval and without direct supervision.
  • Works with Diverse People
    Is flexible and open-minded when dealing with a wide range of people. Listens to and considers others’ viewpoints and alters opinion when it is appropriate to do so. Works well and develops effective relationships with highly diverse personalities.
  • Workshops

    ​Informational or instructional sessions aimed at individuals or businesses.

  • World Wide Web
    A collection of Internet resources, hyperlinked text, audio and video files, and remote sites that can be accessed and searched by browsers based on standards such as HTTP and TCP/IP.
  • WWW
    A collection of Internet resources, hyperlinked text, audio and video files, and remote sites that can be accessed and searched by browsers based on standards such as HTTP and TCP/IP.
  • Young People

    ​Youth who are either in or out of school, aged 16-24 (inclusive of age 24).  

  • Youth

    ​People aged 14 through 21 (Note: The Recovery Act increases the age eligibility to a maximum of 24 years old for those youth served with Recovery Act Funds.);

    • low income; and
    • within one or more of the following categories:
      1. deficient in basic literacy skills
      2. school dropout
      3. homeless, runaway, or foster child
      4. pregnant or parenting
      5. offender
      6. requires additional assistance to complete an educational program or to secure and hold employment (includes youth with a disability)

    Source: Illinois Department of Commerce and Economic Opportunity WIA Policy Letter No. 05-PL-05

  • Youth Apprenticeship

    A program for youth (ages 16 to 24) currently enrolled in secondary education or pursuing a high school equivalency, including those with disabilities, that include, at minimum, the following:

    1. 450 hours of paid on-the-job training under the supervision of a mentor;
    2. At least two semesters of related instruction that ideally counts towards a high school and/or postsecondary credential but minimally leads to an Industry Credential;
    3. Ongoing and final assessment measuring success in mastering skill standards;
    4. Career exploration, where participants learn about several positions within the employer and the field;
    5. Wraparound supports (e.g., case management and counseling) and holistic upskilling (e.g., technical skills and soft skills); and
    6. Upon successful completion of the program, participants are supported to apply for one or more of the following: entry-level employment, admission to a Registered Apprenticeship or Non-Registered Apprenticeship program, or admission to other articulated postsecondary education options (including 2- and 4-year programs).
  • Youth Council
    The youth council is a subgroup within each local board appointed by the local board in cooperation with the chief elected officials and is responsible for recommending and coordinating youth policies and programs. The youth council membership includes members of the local workforce investment board, representatives of youth service agencies, local public housing authorities, parents of eligible youth seeking assistance, individuals, including former participants and representatives of organizations that have experience relating to youth activities and representatives of the Job Corps as appropriate. Members of the youth council who are not members of the local board shall be voting members of the youth council and nonvoting members of the board.
  • Youth Transition
    A process for transition from school to a successful adult life and the world of work. The transition is complex and involves decisions about career, living arrangements, social and financial goals.